Quality Assurance Manager, 3rd Party Inventory and Production

About the role

The Quality Assurance Manager, 3rd Party Inventory and Production will serve as the on-the-ground quality champion at our third-party decorator facility in Santa Fe Springs, CA. This is a fully on-site role, Monday through Friday during regular business hours, embedded directly within our 3P decorator's operations.

Responsibilities

• Own quality outcomes at the 3P decorator facility, holding performance to 99% on-time delivery and 99% quality acceptance rate targets across all production runs.
• Maintain accurate records of quality references, inspections, defect rates, corrective actions, and inventory discrepancies in Quince's tracking systems.
• Support onboarding of new product lines or decoration techniques by developing quality checkpoints and training criteria specific to each program.
• Conduct weekly operations check-ins with decorators to review performance, open issues, corrective actions, and upcoming production requirements.
• Build and implement QA processes and SOPs from the ground up — from incoming goods inspection to final outbound audits — to create a repeatable, scalable quality system.
• Track and analyze quality and delivery KPIs, identifying trends, recurring issues, and opportunities for improvement, and present findings to internal stakeholders.
• Provide structured and ad hoc updates to the remote project manager team, communicating production status, quality metrics, open issues, and risk flags in a clear, actionable format.
• Identify root causes of quality failures, inventory discrepancies, and delivery misses, and work cross-functionally with internal project managers, sourcing, and the decorator to resolve them and prevent recurrence.
• Work cross-functionally with internal project managers, sourcing, and the decorator to drive adoption of Quince quality standards, SOPs, and process improvements.
• Raise issues quickly and clearly, documenting defects, inventory discrepancies, and production delays with supporting evidence (photos, data, root cause notes) and driving swift resolution with the decorator.
• Communicate production status, quality metrics, open issues, and risk flags in a clear, actionable format to the remote project manager team.

Qualifications

• 5+ years of experience in warehouse operations, quality assurance, quality control, or production operations, preferably within apparel, accessories, textiles or decorated goods.
• Proven ability to identify, escalate, and resolve production and inventory quality issues in a fast-moving environment.
• Strong process-building mindset — experience creating SOPs, inspection criteria, and quality frameworks from scratch.
• Excellent communicator, able to translate on-the-ground observations into clear, concise written updates for a remote team.
• Detail-oriented and data-driven, with experience tracking KPIs and using metrics to drive decisions and accountability.
• Comfortable working independently on-site with minimal direct supervision while staying tightly aligned with a distributed team.
• Proficiency with production tracking tools, WMS/OMS systems, or similar platforms; strong skills in Excel/Google Sheets for reporting.
• Flexible and solutions-oriented, with the ability to adapt quickly to shifting priorities, rush orders, and unexpected issues.
• Nice to have: Hands-on knowledge of decoration techniques (embroidery, screen-printing, heat transfer, embossing) and the quality standards associated with each.

Physical Requirements

This is a fully on-site role, located at our third-party decorator facility in Santa Fe Springs, CA. You will be present at the facility during regular business hours. This is not a remote or hybrid position.

• Lifting up to 50 pounds.
• Standing and walking throughout the entirety of your shift.
• Able to go up and down stairs, use of ladders throughout the day as needed.
• Bending, twisting, or kneeling may be required throughout the day for lifting or maneuvering objects.