Quality Assurance Leader - ISO 9001 & Continuous Improvement

About the role

At Venture, we help our clients deliver their products, their promises, and their potential every day. If you believe in delivering great customer service, value partnership, and are always looking for a challenge, we’d like to meet you.

The Quality Assurance Specialist is responsible for supporting, maintaining, and improving the company’s Quality Management System (QMS) to ensure compliance with company standards, customer requirements, and applicable regulatory standards, including ISO 9001:2015. This role collaborates cross-functionally with operations, leadership, and customers to oversee inventory and operational quality, support audits, resolve nonconformances, and drive continuous improvement initiatives across warehouse and logistics operations.

Responsibilities

• Maintain and support the Quality Management System (QMS), including documentation, procedures, and records.
• Ensure compliance with internal processes, customer requirements, and regulatory standards.
• Assist with and conduct internal and external audits (ISO, customer, and operational audits).
• Document audit findings, generate reports, and ensure corrective actions are implemented and completed.
• Track and manage corrective and preventive actions (CAPA) through resolution.
• Perform root cause analysis on quality issues, inventory discrepancies, and customer complaints.
• Investigate nonconformances and partner with teams to resolve and prevent recurrence.
• Develop, implement, and monitor quality control processes for warehouse operations and inventory.
• Inspect materials, storage processes, and finished goods to ensure quality standards are met.
• Monitor inventory accuracy and support cycle count and reconciliation processes.
• Analyze quality data, identify trends, and provide insights and recommendations to leadership.
• Prepare quality metrics and KPI reports for management review.
• Maintain document control and ensure all records are accurate and up to date.
• Support training initiatives related to quality