Quality Assurance Inspector

University of Virginia · Charlottesville, VA · 1 mo ago

Quality Assurance$18.5–$21.5/hrFull-time

About the role

This entry-level Quality Assurance Inspector position supports custodial teams by providing consistent, measurable, and objective data used to ensure high-quality service across Grounds. The QA Inspector assesses cleanliness and condition of UVA buildings—academic, housing, and other space types—using defined cleaning standards and APPA level criteria. After initial training, the role works largely independently, walking and scoring spaces daily to identify cleanliness deficiencies and document findings. The position offers flexibility to collaborate with colleagues, consult with supervisors, participate in team calibration sessions, and contribute ideas for improving processes.

Key duties and responsibilities

Conduct thorough and objective inspections of assigned space types based on appearance conditions and APPA level standards
Utilize electronic tools (iPad, iPhone, SharePoint, Microsoft Suite, inspection software, etc.) to perform and record daily inspections
Document inspection results accurately, including detailed notations
Capture clear, context-rich photos to support scoring decisions
Work with supervisors, managers, frontline staff, and other inspectors to ensure scoring consistency and team-wide calibration
Support custodial teams by sharing findings that help improve service outcomes
Perform time-sensitive additional inspections as assigned by the QA Manager to meet customer needs
Foster positive working relationships with team members and customers while remaining objective in inspection duties
Communicate effectively with internal stakeholders and building occupants when needed

Requirements

High school diploma or equivalent
One year of relevant or equivalent experience
Valid driver's license with a zero or positive points balance, to be maintained throughout employment

Qualifications

Strong attention to detail and ability to make logical, objective, and consistent judgment calls
Knowledge of APPA levels and custodial operations; ability to demonstrate keen observation and sound judgment under time constraints
Willingness to learn and apply established quality assurance standards and scoring methods
Reliable, trustworthy, and committed to good attendance
Comfortable using technology, including mobile devices and software platforms
Ability to walk, stoop, and bend for extended periods while inspecting buildings

Pay

$18.50–$21.50 hourly, commensurate with qualifications and experience
Weekend shift differential $2.00 hourly

Schedule

Monday through Friday, 8:00 a.m. to 4:30 p.m. Up to one day per month, the schedule may include one weekend day.

Benefits

This is a full-time, non-exempt-level position with UVA benefits.