Quality Assurance Engineer

What You'll Do

• Develop, execute, and maintain test cases and automated scripts for Salesforce Customer 360 features including Sales Cloud, Service Cloud, Data Cloud, Agentforce, CPQ, Field Service, ERP.
• Design and execute end-to-end, regression, and smoke test scenarios across front-end, middleware, and backend systems.
• Validate data integrations between Salesforce platforms and AWS-based services, including API validation, data flows, and error handling.
• Collaborate closely with Developers, Business Analysts, Salesforce Admins, Product Owners, and DevOps teams to understand functional requirements and system architecture.
• Perform thorough defect triage, log issues clearly in tools such as Jira, and follow up through resolution.
• Participate in Agile ceremonies including daily stand-ups, sprint planning, and retrospectives to continuously improve quality practices.
• Contribute to test automation frameworks, where applicable, and work to increase automation coverage over time.
• Assist in setting up test environments, data conditioning, and system monitoring relevant to QA processes.
• Provide QA documentation and status reporting on test progress, defect status, and risks to delivery timelines.

What We're Looking For

• 3+ years of hands-on experience in QA Engineering with a strong understanding of software testing principles and methodologies.
• Experience with Salesforce testing, specifically across Customer 360 components (Sales Cloud, Service Cloud, Data Cloud, CPQ, Agentforce).
• Knowledge of AWS-based integrations and ability to test data flows between cloud systems and Salesforce.
• Strong skills in writing and executing test plans, test cases, and automated test scripts.
• Proficiency in using testing and project management tools like Azure DevOps.
• Familiarity with API testing, web services (REST/SOAP), and backend systems validations.
• Excellent problem-solving and communication skills.

What’s In It For You

• Competitive pay and educational assistance
• Great medical, dental, vision, short & long-term disability and life insurance options
• Company paid holidays, floating holiday and paid time off (PTO)
• 401(k) plan with competitive company match
• Paid Volunteer and Charitable Engagement Opportunities
• Birthday and Work Anniversary Rewards
• Enjoy the perks of our amazing facilities, including a state-of-the-art fitness center, onsite café, scenic walking trail, basketball courts, and a full-time Health & Fitness Manager to keep you energized and active
• Experience working in Agile/Scrum environments.
• Preferably Salesforce certifications (e.g., Salesforce Administrator, Platform App Builder, etc.).
• Experience with test automation frameworks (e.g.,ACCELQ).