Quality Assurance Director

Duties and Responsibilities

• Lead a team of 15+ quality assurance professionals (both manual testers and automation engineers), ensuring world-class quality outcomes delivered on-time and to the highest quality possible.
• Align with Product and Engineering teams around expectations, timing, and other specifics related to upcoming releases.
• Take ownership of not releasing defects to customers and be willing to say “no” if something is not ready for release.
• Collaborate with Technology Leadership Team to recommend and implement industry best practices which enable consistent and efficient delivery of high-quality products.
• Lead quality improvement initiatives to continuously improve the quality of releases.
• Consistently leverage tools of the craft such as Selenium, Playwright, and C# for automated testing, JMeter for performance and load testing, manual testing, and AI-powered testing tools to ensure product specifications are met and defects are not shipped to customers.
• Manage time and costs effectively and execute according to commitments.
• Apply a critical lens to your own work and the work of others.
• Leverage AI tools such as Claude to improve efficiency and streamline workflows.
• Conduct quarterly reviews as well as provide ongoing feedback around tailored career development plans that will challenge and motivate the team.

Requirements

• Bachelor's degree required (Master’s degree preferred), with an educational emphasis in Computer Science, Computer Engineering, Electrical Engineering, Software Development, Information Systems, and/or Web Development.
• 10+ years of related industry experience in software development and/or software quality assurance.
• 5+ years of test automation development experience required.
• 5+ years leading a quality assurance team of 10 or more professionals in a B2B SaaS environment serving large enterprise customers.
• Strong orientation towards test automation, with demonstrated ability to leverage Artificial Intelligence (AI) tools and techniques to drive QA efficiency and expand test coverage.
• Proficiency in the use of tools such as Selenium, Playwright, C#, and JMeter.
• Proficiency in AI tools such as Claude to improve efficiency and streamline workflows.
• Effective communication skills, both orally and in a variety of written and diagrammatic forms.
• Proven interpersonal skills and ability to work in a team environment.
• Proven track record of creative thinking, solving challenges, and intuitively seeing flaws in software that others cannot find.
• Adequate understanding and ability to produce deliverables including test plans, performance reports, testing reports, defect tickets, documentation, and presentations.
• A thorough, detail-oriented, and highly organized working style with the ability to multi-task and meet tight deadlines.
• Flexibility and adaptability in a fast-paced and changing environment.
• A willingness to say “no” when required and ask the right questions that will guarantee quality software is being delivered.
• A zero-defect mindset with a willingness to find new automated ways of increasing test coverage and finding defects before they ship.
• A desire to actively learn, embrace new ideas and support others in the learning process.