Quality Assurance - Data Entry

About the role

The Marketing Operational Assurance Specialist will play a key role in ensuring compliance with quality communications standards. This position will support continuous improvement efforts by conducting thorough audits, maintaining documentation, and evaluating specific platforms for calls.

Responsibilities

• Meet daily call evaluation targets to uphold quality and performance standards
• Attend daily team meetings and training sessions to stay updated on organizational standards, ethics, and strategies
• Collaborate and work closely with other departments within the organization, primarily conducting audits for the Marketing and Sales teams
• Maintain clear and effective communications within the team and across departments to ensure alignment on needs and goals
• Identify challenges during evaluations and implement solutions to maintain productivity and drive results
• Organize and manage resources, schedules, and data to optimize efficiency and workflow
• Conduct detailed audits of calls and texts to ensure compliance and accuracy
• Assist with resolving sales result corrections, bonus adjustments, and retrieving specific call records

Qualifications

• Minimum 1 year of experience in a call center environment
• Highly effective organizational skills to manage audits, maintain documentation, and ensure compliance with standards
• Proficient in analyzing metrics and data to enhance performance and improve processes
• Natural problem-solver with a proactive approach to overcoming challenges and driving results
• Exceptional communicator, skilled in delivering clear and detailed responses across teams and departments
• Dedicated to upholding organizational policies, best practices, and quality standards
• Availability to work during afternoon and evening hours

Benefits & Perks

• Medical, Dental, Vision, HSA, Life Insurance, Disability Coverage, and Pet Insurance
• 401(k), Employee Assistance Program (EAP), UHC Rewards, Rally Health, and One Pass Select
• Paid professional development, leadership training, and relocation opportunities nationwide
• 80 hours of PTO, 6 paid holidays, and Volunteer Paid Time Off (VPTO)