Quality Assurance Coordinator - Social Services

About the role

At Dungarvin, we are more than a provider of support services—we’re a mission-driven team rooted in respect, response and choice. Since 1976, we’ve been dedicated to meeting people where they are, working alongside them to provide person centered supports that allow people to live independently as possible. You’ll work directly with people in need of assistance, and/or living with intellectual or developmental disabilities, or other complex medical needs. With services nationwide, our team is united by a shared commitment to making a real difference—one person, one voice, one choice at a time. We encourage you to embrace this opportunity to impact someone’s life.

Responsibilities

• Ensure all programs are in compliance with state regulations and meet Dungarvin standards of quality.
• Be aggressive in finding problems that are or could be a licensing issue.
• Work collaboratively with the State Director, Area Directors, Area Managers and other program employees to identify problems, develop plans for correction, and assure that plans are fully implemented.
• Closely monitor the completion of corrective actions to ensure timely completion by program management.
• Assess sites for quality assurance concerns as scheduled or upon request.
• Conduct ongoing monitoring of sites and follow-up with sites.
• Track, review and follow-up on abuse, neglect, and exploitation investigations.
• Analyze data from electronic and paper-based systems to inform the management team of quality issues related to service delivery.
• Provide in-the-moment training to staff when issues are observed.
• Provide support to the management team in responding to Requests for Proposals.
• Work closely with recruitment, training and retention leaders to inform the effectiveness of their efforts.
• Work with the management team to identify and train QA reviewers where needed.
• Work with the management team to develop, communicate, implement and provide feedback regarding prioritized QA goals.
• Provide leadership with policies, systems, and initiatives.
• Assist in quality assessment, intervention and enhancement of services and supports.
• Ensure the programs meet applicable licensure and certification requirements.
• Participate in Safety Committee.
• Represent the state on related national task forces dedicated to quality assurance.
• Work cooperatively with internal and external contacts to ensure services are provided in a timely manner, on a basis of quality according to organizational standards, contractual requirements and regulatory guidelines.
• Monitor and audit assigned employee timecards in accordance with payroll deadlines.
• Authorize overtime and mileage expenses for employees within assigned budgets.
• Approve timecards while assuring accuracy of pay and benefit category.
• Implement all organizational policies and procedures.

Qualifications

• Bachelor's degree in a relevant field, such as healthcare, social work, or psychology
• Minimum of 3 years of experience working in the Human Services field
• Preferred: at least two years of experience in quality assurance

Skills

• Strong analytical skills, with the ability to build, review, and interpret complex data
• Excellent communication and interpersonal skills
• Knowledge of regulatory requirements related to IDD Supports, such as HIPAA, Licensing Requirements, and Person-Centered Service Provision

Benefits

• Medical, Vision and Dental Insurance for FT employees
• Supplemental Insurance
• Flex Spending and HSA Accounts for FT employees
• Pet Insurance
• Life Insurance for full-time employees
• 401 K plan with up to 3% employer match after one year of services
• PAID TIME OFF (PTO) for eligible employees
• PTO Donation
• Growth and Development Opportunities
• Employee Referral Program
• Employee Assistance Program
• National Brand Discounts
• Tapcheck - access to 50% of your pay before payday
• PAID training and orientation

Pay

Starting salary: $24.00

Schedule

Monday - Friday, 8am-5pm with some flexibility