Quality Assurance Coordinator (IDD Services)

About the role

Community Options, Inc. is a national non‑profit agency providing services to individuals with disabilities in 11 states. We are actively seeking a dedicated IDD Quality Assurance Coordinator in Drums, Scotrun, Columbia, and Northumberland, PA. The Quality Assurance Coordinator is responsible for monitoring the systematic operations of the residential and vocational programs and will serve as a liaison between the local office and the national office.

Pay

Starting pay is $55,000 per year.

Responsibilities

• Schedule and conduct QA audits of financial and personnel files, including training records, medication administration records, medical records, therapy, and billing documentation.
• Conduct physical site inspections of homes and programs.
• Conduct a 30‑day initial audit of all new homes and programs.
• Audit individuals’ in‑house accounts to verify that required documentation is maintained, accounts are monitored by the designated staff, and balances are correct.
• Communicate findings of audits to the Regional/State Director, Executive Director, and National Compliance and QA Director.
• Recommend any necessary changes in current policy and procedures.
• Additional tasks and responsibilities may be assigned.
• Cooperate with licensing and department staff in any inspection, inquiry, or investigation.

Minimum Requirements

• Bachelor’s degree in a related field and three years of relevant experience.
• Knowledge of 6400 regulations.
• Valid driver’s license with a satisfactory driving record.
• Commitment to and knowledge of community‑based support for persons with disabilities.
• Working knowledge of managing an effective QA program, including training, monitoring, conducting and documenting investigations, addressing violations, and monitoring corrective actions.
• Independent judgment to plan, prioritize, and organize a diversified workload.
• Proficiency with Microsoft Office 365.
• Knowledge and understanding of local regulatory agency operations.
• Employment contingent upon successful completion of criminal background check, central registry, child abuse registry, and drug testing.

Benefits

• Competitive insurance benefits (medical, dental, vision).
• Paid holidays—including a birthday holiday.
• Generous PTO.
• Employee incentive & discount programs.
• 403(b) retirement plan.
• Incredible career growth opportunities.