Quality Assurance/Compliance Officer

About the role

The Quality Assurance Officer (QAO) is accountable for the development, implementation, and ongoing monitoring of the quality assurance and control systems in strict compliance with the Florida Office of Compassionate Use Medical Marijuana Program and internal quality assurance standards.

The QAO will manage procedures and processes pertaining to incidents, complaints, deviations, and recalls, as well as investigate diversion threats or reportable incidents, including discrepancies during transport. Investigations related to suspected diversion will be conducted in coordination with the Chief Security Officer/Security Director and Patient Care Director (or Coordinator). After concluding an investigation, the QAO will recommend amendments to the Dispensing Organization’s SOPs to prevent similar future incidents.

Responsibilities

• Oversee both quality control and quality assurance.
• Establish and enforce quality assurance standards, providing technical and regulatory services in growing inputs, packaging, and production of medical marijuana products.
• Support continuous quality improvement through the creation of specifications and performance and oversight of various auditing and investigation actions.
• Review regulations, documents, and reports pertaining to the Department of Health Office of Compassionate Use, as well as any future regulations or oversight.
• Develop, update, and maintain Standard Operating Procedures and Operations Manuals.
• Interact with the Patient Care Director to create a cohesive, well-run quality assurance program.
• Oversee and assist in quality control with critical/technical review of documents, test results, procedures, and production equipment.
• Apply technical knowledge to troubleshoot production issues.
• Investigate product non-conformances; conduct material reviews for complaints, and document findings and responses.

Requirements

• At least five years of experience as a Quality Assurance Manager in a regulated environment, including experience conducting records management, inventory audits, and developing and enforcing corrective action plans.
• Proficiency in quality assurance systems, documentation, and testing methods.
• Experience establishing and maintaining version-controlled standards and workflows.
• Must be at least 21 years of age and able to pass an FBI background check.

Qualifications

• A background in chemistry and plant biology is preferred.
• Prior experience working within the medical marijuana industry is preferred.