Quality Assurance Clerk - Split Shift

About the Role

Partner with us in making a positive change! Join a team where your work truly matters. We're proud to have been certified as a Great Place to Work for 8 years by our own employees. We invite you to partner with us in our mission to improve mental healthcare.

Division/Program

Irvine: Coastal Star Crisis Stabilization Unit

Working Location

Irvine, CA

Working Hours/Shift

8 Hour AM/PM Flip-Flop Schedule

Why Join Our Team?

• Competitive Compensation: Offering a salary that matches your skills and experience.
• Generous Time Off: Enjoy ample vacation and holiday pay.
• Comprehensive Benefits Package:
  • Employer-paid medical, dental, and vision coverage.
  • Additional voluntary benefits to support your lifestyle.
• Professional Growth Opportunities:
  • On-the-job training with access to paid CEU opportunities.
  • Career development programs designed to help you grow.
  • Supervision for BBS hours for AMFT, ACSW, and APCC professionals (where applicable).
• Employee Recognition & Rewards: A culture that celebrates and rewards your hard work and dedication.

Qualifications

• High School Diploma or equivalent required.

Experience & Skills

• One (1) year unit clerk or clerical experience in an inpatient or outpatient setting.
• Quality assurance experience within the social services field, or related experiences in dealing with QA/TQM concepts and procedures preferred.
• Billing experience.

Compliance & Safety

• Valid California Driver’s License with an eligible driving record per company policy.
• Current CPR certification or ability to obtain within 30 days of employment.
• First Aid certification.

Responsibilities

This position performs a wide variety of business and operations tasks including:

• Gathering, processing, and tracking new client information for intake, treatment, and discharge.
• Facilitating the verification of Medi-Cal eligibility as required.
• Opening new client records in EMR and IBHIS as assigned.
• Ensuring all aspects of the record comply with agency policy and DMH requirements.
• Managing facility billing aspects, including vendor billing and facility petty cash.
• Gathering and analyzing agency data to assist in quality control, assurance, and improvement efforts.
• Maintaining chart order, entering data into County data collection sites, and performing other quality improvement tasks.

Program Division/Program Overview

The Crisis Stabilization Unit (CSU) is a 24/7 facility providing crisis stabilization for individuals experiencing mental health crises. It serves up to 16 adults (ages 18 and up) and 8 adolescents (ages 13 to 17), offering immediate crisis intervention and stabilization to prevent psychiatric hospitalizations. Clients may stay up to 23 hours and receive referrals to additional services, with transportation provided as needed.

Additional Information

Learn more about SBHG at: https://www.starsinc.com/stars-inc/
For inquiries, contact: mlawrence@starsinc.com