Quality Assurance Clerk - Dallas, TX

About the role

Professional Civil Process (PCP) is looking for a Quality Assurance Clerk to join our Server Operations Team. We're looking for someone with exceptional energy and enthusiasm who wants to go above and beyond for the legal support industry.

About PCP

• Leader in the legal support industry providing filing, serving, and skip tracing services
• Serving the legal community for over forty years
• Currently handles over 140,000 services of process documents annually
• Corporate headquarters in Spicewood, Texas, with an office opening near Dallas, TX
• Founding member of the National Association of Professional Process Servers (NAPPS) and the Texas Process Servers Association (TPSA)

Responsibilities

• Monitor the quality of service of process reports in the regions assigned
• Print service documents and prepare route for process servers
• Answer incoming calls from process servers and agents
• Answer incoming calls from customers calling A-Plus Delivery
• Input service of process data information into computer system
• Check and complete emails and voicemails in a timely manner
• Perform other tasks assigned

Qualifications

• High school diploma or equivalent
• 1-2 years of office experience
• Basic computer skills

Skills

• Highly developed sense of integrity and commitment to customer satisfaction
• Able to handle complaints and unpleasant calls
• Pleasant, patient and friendly attitude
• Strong decision making and analytical abilities
• Accuracy in grammar and spelling
• Able to understand and follow instructions
• Excellent interpersonal and communication skills
• Organization skills
• Flawless attendance
• Commitment to team results; a team player

Pay

Starting rate - $20/hour

Schedule

Full Time - Flexible hours - 40 hour weeks

Benefits

• Dental/Vision plan - available immediately upon hire
• MEC Health Plan ("Minimum Essential Coverage" - Preventative Care only) - after sixty (60) days of service
• Paid Time Off (PTO) - after six (6) months of service
• Holiday Pay - after six (6) months of service
• 401k savings plan with company matching - after one (1) year of service
• Casual work environment