Quality Assurance Clerk

About the role

Join the Central Star Outpatient Program in Fresno, CA, serving clients ages 11‑17 in an outpatient community‑based setting. The role focuses on data entry, file auditing, office support, and record management to support mental healthcare services.

Responsibilities

• Enter client information, review documents for accuracy, and scan records into the electronic medical records system.
• Maintain data in tracking systems and schedule appointments for psychiatrists.
• Assist with front desk operations: greet visitors, answer phones, process mail.
• Order office supplies, maintain office equipment.
• Audit scanned client records for errors or missing documents and ensure corrections are completed.
• Provide telephone support: direct calls, take messages, and offer coverage for other Community Services staff and programs as needed.

Requirements

• High school diploma or equivalent (e.g., GED, HiSET) required.
• One year of general office experience preferred.
• One year of experience in an inpatient or outpatient medical setting with clerical experience in opening and closing medical records and/or front‑office receptionist experience preferred.

Benefits

• Competitive compensation matching skills and experience.
• Generous vacation and holiday pay.
• Comprehensive benefits package: employer‑paid medical, dental, and vision coverage.
• Additional voluntary benefits to support your lifestyle.
• Professional growth opportunities: on‑the‑job training, paid CEU opportunities, career development programs, supervision for BBS hours for AMFT, ACSW, and APCC professionals (where applicable).
• Employee recognition and rewards culture.
• Mileage reimbursement at $0.85 per mile.
• Monthly stipend for cell phone/internet.

Pay

Starting compensation: $19.65 – $20.00 USD per hour.

Schedule

Monday through Friday, 8:00 am to 4:30 pm.