Quality Assurance Clerk - AM

About the role

The Crisis Stabilization Unit (CSU) provides 24/7 crisis stabilization for up to 16 adults (ages 18+) and 8 adolescents (ages 13–17). Similar to an urgent care center for mental health emergencies, the CSU helps clients stabilize within a stay of up to 23 hours, offering immediate crisis intervention, referrals, and transportation as needed to prevent psychiatric hospitalizations.

Responsibilities

• Gather, process, and track new client information for intake, treatment, and discharge
• Verify Medi‑Cal eligibility and open new client records in EMR and IBHIS
• Ensure all record aspects comply with agency policy and DMH requirements
• Provide frequent progress reporting and thorough oversight for accuracy on time‑sensitive activities
• Interact regularly with staff, physicians, and outside agencies
• Manage facility billing aspects, including vendor billing and petty cash
• Gather and analyze agency data; assist with quality control, quality assurance, and quality improvement efforts
• Maintain chart order, enter data into County data collection sites, and perform other assigned quality improvement tasks

Requirements

• High School Diploma or equivalent
• One (1) year unit clerk or clerical experience in an inpatient or outpatient setting
• Quality assurance experience within social services, or related experience with QA/TQM concepts and procedures (preferred)
• Billing experience

Skills

• Data entry and records management in electronic medical record systems
• Medi‑Cal eligibility verification
• Quality assurance and improvement methodologies
• Billing and petty cash handling
• Communication with clinical staff, physicians, and external agencies

Compliance & Safety

• Valid California Driver’s License with an eligible driving record per company policy
• Current CPR certification or ability to obtain within 30 days of employment
• First Aid certification

Benefits

• Employer‑paid medical, dental, and vision coverage
• Additional voluntary benefits
• Generous vacation and holiday pay
• On‑the‑job training with access to paid CEU opportunities
• Career development programs
• Supervision for BBS hours for AMFT, ACSW, and APCC professionals (where applicable)
• Employee recognition and rewards culture

Pay

Starting compensation: $20.00 – $24.00 per hour

Schedule

8‑hour AM shift

Location

Irvine, CA (Coastal Star Crisis Stabilization Unit)