Quality Assurance Claims Specialist

Responsibilities

• Perform comprehensive pre-submission quality assurance reviews of FHA Part B and VA claims.
• Validate accuracy of claim components, including loan and policy data, claim calculations and reconciliations, advances and recoverable balances, and supporting documentation completeness.
• Complete reconciliation of advances and confirm accuracy prior to claim filing.
• Ensure all required documentation meets agency, investor, and regulatory guidelines.
• Identify and resolve discrepancies, errors, or missing information before submission.
• Maintain clear and accurate records of QA reviews, findings, and daily production.
• Conduct internal QA audits on claims prior to filing to ensure quality standards are met.
• Analyze trends in claim errors and provide insights to support training and process improvements.
• Collaborate with claims processors, servicing teams, and leadership to correct issues and improve workflows.
• Absorb and assist with system updates related to claim preparation and pre-filing readiness.
• Support post-submission activities, including research related to missing documentation or agency inquiries as needed.
• Track and document QA results, ensuring proper notation in internal systems.
• Manage assigned workflow queues and meet established turnaround times.
• Perform research to resolve issues impacting claim accuracy and completeness.
• Adhere to confidentiality standards and data integrity requirements.

Qualifications

• 3+ years of experience in FHA Part B, VA Basic, and Supplemental foreclosure claims QA/QC testing and/or filing.
• Strong knowledge of mortgage servicing practices and claims lifecycle and requirements.
• Strong attention to detail with a focus on accuracy and error prevention.
• Ability to analyze, identify, and resolve discrepancies independently.
• Strong time management and prioritization skills.
• Effective written and verbal communication skills.
• Proficiency in Microsoft Office, specifically Excel and Word.
• USDA Claims experience is a plus.
• MSP and Cloud Claims experience is preferred.