QUALITY ASSURANCE AUDITOR

About the role

Messerli Kramer, a trusted Twin Cities law firm since 1965, is looking for a full-time, in-person, QUALITY ASSURANCE AUDITOR to join our team in Plymouth, MN. The QUALITY ASSURANCE AUDITOR provides support for the internal Compliance Department by conducting professional operations reviews, audits, or investigations to determine compliance with Firm and client requirements. This includes preparing audit reports and supporting documents.

Responsibilities

• Handling various client deliverables such as call reports, call recording requests, and remediation requests.
• Completing Firm and client required call audits while managing deadlines and delivery of audit reports.
• Supporting firm training process such as maintenance of Firm Supplement Training Log.
• Conducting audits on various subjects at scheduled intervals or as needed such as procedural, and work product.
• Communicating with clients, management, or other staff across the Firm relative to compliance and quality concerns.

Requirements

Education and/or Experience: High school diploma, general education degree (GED), or tech degree with related compliance, quality assurance, or audit background and/or training; or equivalent combination of education and experience.

• Strong attention to detail
• Excellent communication and organizational skills
• Quick learner who is not afraid to ask questions
• Ability to handle multiple projects/tasks in a timely and accurate fashion
• Strong work ethic and a desire to succeed
• Reliable and dependable individual with unassailable ethics
• Possess sound judgement in order to audit calls/files for compliance and quality per Firm/client standards
• Ability to provide objective and fair assessments
• Proficiency in MS Office (Outlook, Word, Excel, PowerPoint)
• Proficiency with Crystal reporting is desirable
• Bi-lingual Spanish speakers strongly encouraged to apply, but not a job requirement.

Benefits

• Medical, Dental, & Vision Insurance
• HSA & FSA Accounts
• 401K, with 4% company contribution (after 1 year of service)
• Paid time off (17 days per year)
• Paid holidays off (7 days per year + a floating holiday)
• Company Paid Life Insurance
• Employee Assistance Program
• Building amenities include: Free parking, onsite restaurant, & onsite free gym
• $500 Sign-on Bonus after successfully completing 90 days

Pay

The starting wage for this position is $18.00‑$19.00/hour. The wage range for this position is $18.00/hour to $22.00/hour.