Quality Assurance Auditor
About the role
The Quality Assurance Auditor ensures adherence to high-quality Workers' Compensation claims handling through ongoing monitoring, assessment, and implementation of required actions. The role assures compliance with claims handling expectations and regulatory requirements. Responsibilities include maintaining communication with internal and external stakeholders and partnering with cross-functional teams to support the business. The Quality Assurance Auditor collaborates with senior leaders on documenting evolving claim handling expectations, provides input and insight to claims assurance questionnaires in alignment with evolving expectations, audits internally and externally handled claims and maintains calibration with peers and technical claims partners.
What you'll do
- Assist in engaging with the business for the strategic direction of claims management practices
- Maintain high knowledge and expertise through training and industry networks
- Demonstrate compliance with laws, regulations, and company policies
- Act as an internal escalation point for customer communication and engagement
- Conduct quality assurance reviews and provide feedback to claims teams
- Assist in the analysis and reporting of results and trends
- Ensure audits, analyses, and reports are completed to a high standard and on time
- Provide coaching to individuals based on review outcomes
- Monitor and implement improvement plans for performance management
- Follow up on timely completion of action items from audits and health checks
Work experience
- Required: Some relevant work experience
- Preferred: Some experience in Workers' Remuneration; proven track record as a performer; experience in file reviews and/or audit; experience in coaching/training and providing feedback based on reports and data analysis
Qualifications
- Required: Tertiary Degree or equivalent combination of education and work experience
- Preferred: Relevant qualifications in finance, accounting, commerce or equivalent
Skills
- Analytical Thinking
- Communication
- Compliance Training
- Critical Thinking
- Detail-Oriented
- Intentional collaboration
- Managing performance
- Prioritization
- Process Improvements
- Quality Assurance (QA)
- Quality Control (QC)
- Regulatory Compliance
- Report Writing
- Standards Compliance
- Time Management
Pay
$69,500–$114,500
Schedule
Full time, Hybrid (mix of working from home and in the office in Atlanta, GA)
Benefits
- 22 weeks of paid leave for family growth, with 12 weeks available to all parents on a gender-equal basis
- Competitive 401(k) program with company match up to 8%
- Well-being program including holistic wellbeing coaching, gym membership, confidential counselling, financial and legal advice
- Tuition Reimbursement for professional certifications and continuing education
- Employee Network and Community – QBE actively supports six Employee Networks and many ways to give back to your community