Quality Assurance Auditor

About the Role

Join Job Service North Dakota as a Quality Assurance Auditor and make a meaningful impact on our state. Guided by our core values to be Purposeful, Respectful, Collaborative, and Loyal, you’ll support our mission in Meeting Workforce Needs.

As the Quality Assurance Auditor for our Benefit Accuracy Measurement (BAM) unit, you'll play a vital role in ensuring the accuracy, fairness, and integrity of North Dakota's Unemployment Insurance program. This position conducts independent audits of unemployment insurance claims to verify benefit eligibility, payment accuracy, and compliance with state and federal laws, regulations, and agency policy.

Working as part of a small, collaborative team, the Quality Assurance Auditor manages a weekly caseload of audits, with multiple cases progressing through various stages at the same time. The role involves reviewing claimant and employer information, analyzing wages and eligibility requirements, verifying work search activities, conducting fact-finding interviews, and preparing clear, well-supported findings. Success in this position requires strong analytical skills, attention to detail, sound judgment, and the ability to manage competing priorities while maintaining accuracy and confidentiality.

This position reports directly to the Quality Assurance Administrator within the Benefit Accuracy Measurement (BAM) unit of the Unemployment Insurance Division.

Location & Schedule

This position is based in Bismarck, ND and is required to report to the Central Office for onboarding, training, meetings, and other business needs. Upon successful completion of training and demonstration of satisfactory job performance, the selected candidate may be eligible for a remote or hybrid work schedule in accordance with agency policy and operational needs.

Responsibilities

• Conduct independent audits of unemployment insurance claims to verify benefit eligibility, payment accuracy, and compliance with state and federal laws, regulations, and agency policy.
• Manage a weekly caseload of audits, with multiple cases progressing through various stages simultaneously.
• Review claimant and employer information, analyze wages and eligibility requirements, and verify work search activities.
• Conduct fact-finding interviews and prepare clear, well-supported findings.
• Maintain accuracy, confidentiality, and sound judgment while managing competing priorities.

Requirements

To be considered for this position, you must have at least six years of relevant work experience involving auditing, compliance, fact finding, investigations, eligibility determination, and/or claims processing/review. Education in a related field may substitute experience on a year-for-year basis for up to four years of the work experience requirement.

Qualifications

• Strong analytical skills, attention to detail, and sound judgment.
• Ability to manage competing priorities while maintaining accuracy and confidentiality.
• Proficiency in Microsoft Office products, including Word and Excel, as well as Adobe and other electronic documentation systems.
• Detail-oriented, organized, proactive, and inquisitive with a high level of integrity.

Preferred Qualifications

• Experience in unemployment insurance programs, claims processing, auditing, investigations, quality assurance, compliance, or roles involving eligibility determinations and interpretation of laws, regulations, policies, or procedures.
• Strong critical thinking, problem-solving, and communication skills.
• Ability to analyze information, evaluate documentation, prepare accurate reports, and make sound decisions based on established guidelines.

Benefits

• Fully paid family health insurance.
• Paid leave and ten holidays.
• Retirement plan options.
• Infant-at-work program.

Pay

$5,200 to $5,500 per month (non-exempt).