Quality Assurance

About the Role

This is a Finance position responsible for monitoring the quality of perishable products in the warehouse on an ongoing basis, inputting orders through data entry while performing extensive customer service duties, and performing other related duties as required. Regularly exercises discretion and independent judgment in duties directly related to the general operation of produce quality control.

Responsibilities

• Check produce in slots daily to ensure product set up for shipping meets acceptable standards.
• Communicate with buyers about all quality issues and assist in resolving them to ensure customers receive the highest quality products.
• Ensure products are rotated properly during daily slot checking; communicate rotation problems to stockers and/or supervisors.
• Monitor variance reports for accurate accounting of spoilage, warehouse damage, truck damage, etc.
• Greet all internal and external customers in a friendly and efficient manner to maintain customer satisfaction and organizational efficiency.
• Inspect inbound freight, warehoused product, and/or outbound product and document product condition.
• Correspond regularly with necessary parties on the company's status regarding product quality.
• Analyze, identify, and propose solutions to problems associated with Quality Assurance.
• Observe all safety rules, regulations, and sanitation policies.

Requirements

• High School diploma or equivalent.
• 1 to 3 years of experience.

Skills

• Ability to write routine reports and correspondence.
• Effective communication before groups of customers or associates.
• Exemplary listening skills to facilitate effective two-way communication.
• Proficiency in basic arithmetic (addition, subtraction, multiplication, division) using whole numbers, common fractions, and decimals.
• Solid problem-solving skills.
• Strong verbal and written communication skills.
• Ability to read, write, and speak English.