Quality Assurance Assistant

Viyahe is expanding its remote team with a Quality Assurance Assistant working across technology-enabled travel booking, live-agent support, business travel, traveler service, software, data, and digital operations.

About the role

The Quality Assurance Assistant will check work against documented quality standards, identify defects, and support corrective action. This opening is full time, fully remote, and open to candidates throughout the United States.

Responsibilities

• Review assigned work, records, or outputs connected to technology-enabled travel booking, live-agent support, business travel, traveler service, software, data, and digital operations for accuracy, completeness, and consistency before final handoff.
• Record defects, exceptions, missing information, and scoring results accurately in the approved quality system.
• Verify corrections and retest completed work when required across travel technology and traveler support.
• Track recurring errors and prepare quality summaries that show trends, defect types, and improvement opportunities for the Viyahe team.
• Communicate findings clearly and objectively to the team responsible for correction while supporting travel technology and traveler support.
• Support calibration, checklist updates, and process improvements that reduce repeated quality issues.

Requirements

• Strong attention to detail, consistency, documentation, and objective review skills.
• Comfort working with quality checklists, spreadsheets, issue trackers, or review systems.
• Ability to apply written standards consistently and explain findings clearly.
• Good judgment when distinguishing minor errors from material quality issues.
• Reliable follow-through on rechecks, corrections, and recurring quality reports.
• A pre-employment background check is required.

Qualifications

Entry-level experience.

Pay

$52,500 - $59,000 per year

Schedule

Full time, 100% remote.