Quality Assurance Assistant

One New Creation is adding a Quality Assurance Assistant to support residential and commercial moving, call-center support, customer scheduling, logistics, sales support, and operations. This full-time, 100% remote position is open to candidates throughout the United States.

About the role

• Review assigned work, records, or outputs connected to residential and commercial moving, call-center support, customer scheduling, logistics, sales support, and operations for accuracy, completeness, and consistency before final handoff.
• Record defects, exceptions, missing information, and scoring results accurately in the approved quality system.
• Verify corrections and retest completed work when required across moving, call-center, and logistics operations.
• Track recurring errors and prepare quality summaries that show trends, defect types, and improvement opportunities for the team.
• Communicate findings clearly and objectively to the team responsible for correction while supporting moving, call-center, and logistics operations.
• Support calibration, checklist updates, and process improvements that reduce repeated quality issues.

Requirements

• Strong attention to detail, consistency, documentation, and objective review skills.
• Comfort working with quality checklists, spreadsheets, issue trackers, or review systems.
• Ability to apply written standards consistently and explain findings clearly.
• Good judgment when distinguishing minor errors from material quality issues.
• Reliable follow-through on rechecks, corrections, and recurring quality reports.
• A pre-employment background check is required.

Pay

$51,500 - $58,500 per year

Schedule

Full-time, 100% remote