Quality Assurance Assistant
GROW WITH US!
- Paid Time Off
- 401(k) plan + employer matching contributions
- Medical, Dental, Vision Insurance with employer contributions
- Company provided EAP (Employee Assistance Program)
- Full time, Monday to Friday schedule
Not hiring in the following states: NY, TX, PA, DC, MA, CT, ME, VT, CO, MT, CA, OR, MD, NJ
To qualify for the fully remote position:- The applicant must be more than 90 miles from any NSB location.
National Service Bureau (NSB)
National Service Bureau (NSB) is looking for a Quality Assurance Coordinator to join our team. NSB is a family owned, "People First" company focused on Insurance Subrogation and Accounts Receivable Management. We have grown for the last 40 years to become a leading national agency. We are a team of people who are self-motivated, accountable, and engaged in personal growth.
Quality Assurance Coordinator Job Description
- Monitor agent inbound/outbound calls
- Assess calls for compliance, quality, efficiency, and performance
- Review agent files for compliance, quality, efficiency, and performance
- Identify re-training and coaching opportunities
- Effectively communicate coaching opportunities through the proper channels
- Support internal quality control policy and procedures
- Track performance at department, team and individual levels
- Other duties as assigned
Quality Assurance Coordinator Skills Required
- Ability to organize and prioritize multiple tasks and requests
- Proficiency with Microsoft Office
- Ability to provide effective feedback both verbally and in writing
- Exceptional attention to detail
- Positive attitude and approach
- Strong analytical and problem-solving skills
- Experience with operational audits
- Ability to work independently and within a team
- Willingness to exemplify our Core Values
- Spanish-English bilingual preferred
NSB Core Values
- Follow Through
- Be Engaged
- Think First
- Be Respectful
- Be Accountable
NSB Culture & Environment
- Diverse and friendly team
- Emphasis on work/life balance
- No nights/weekends
- Positive environment
- Performance-based incentives
- Advancement opportunities
- Like us on FaceBook: https://www.facebook.com/nationalservicebureau/
- Visit our careers page: https://national-service-bureau.careerplug.com/account
Compensation
$19.00 - $22.00 per hour
NSB
At National Service Bureau (NSB), our roots as a local family business have allowed us to grow organically into an agency with nationwide coverage. We bring a breadth of experience and a range of services to the recovery of delinquent accounts receivable and subrogation, with a core foundation of compliance and being in service to our clients.
NSB Culture & Environment
- Follow Through
- Be Engaged
- Think First
- Be Respectful
- Be Accountable
Company Website
www.nsbi.net
(if you already have a resume on Indeed)