Quality Assurance Analyst I - Converge

About the Role

The Epic Quality Assurance Analyst applies Quality Assurance and Release Management concepts to test application changes, updates, and enhancements. This role interacts with Clinical, Revenue Cycle, and Technical Leaders, Project Managers, and Analysts to develop, evaluate, revise, and document quality assurance processes, methods, and test plans for IS applications and workflows.

Responsibilities

• Collaborates across project borders with other teams.
• Proposes practical solutions to issues and communicates interdependencies with leadership to ensure quality and interoperability.
• Identifies and seizes new opportunities, displaying a can-do attitude in challenging situations.
• Accurately documents processes and workflows, communicating these with project teams and stakeholders.
• Maintains a working understanding of assigned workflows, processes, and environments.
• Asks the right questions to support QA processes and seeks information to mitigate risks.
• Provides clear and organized status reporting on key project areas for stakeholder communications.
• Demonstrates subject matter expertise in testing and proactively improves knowledge in different workflows.
• Makes decisions based on facts, researching multiple avenues to identify viable options.
• Contributes to strategy discussions by identifying options with associated pros and cons.
• Receives and processes constructive feedback to adjust skills, habits, and behaviors positively.
• Applies core proficiency in QA processes and a basic understanding of integrated healthcare information systems.
• Completes tasks with attention to detail and high quality, performing self-reviews before submission.
• Manages low to medium complexity QA processes and collaborates with team members as needed.
• Performs QA process analysis, including test script modification, gap analysis, and recommendations.
• Serves as the central point of contact for assigned QA processes and works independently with external vendors.
• Ensures vendors meet agreed-upon timelines and follow processes.

Requirements

• Bachelor’s degree in an Information Systems related field or 4 years of related IT/Operational experience in a Healthcare environment.
• 2+ years in clinical or revenue cycle operations.
• Epic application proficiency or certification preferred.

Schedule

8AM - 5PM, Monday-Friday

Work Type

Full Time