Quality Assurance Analyst I

About the role

Monitors and/or completes audits of activities of a more basic nature within an assigned area of the Bank to ensure adherence to internal policies, processes, and external regulations. Communicates findings to appropriate parties to mitigate recurring issues.

Responsibilities

• Monitor and/or complete audits of activities of a more basic nature within an assigned area of the Bank to ensure adherence to established internal policies, processes, and external regulations.
• Identify issues of non-compliance and communicate to appropriate parties as well as the individual employee as warranted to prevent future recurrence.
• Maintain records of discovered deficiencies to support reporting and trend analyses of activities.
• Develop and maintain a current knowledge of the policies, processes, and regulations affecting monitoring and/or auditing activities to ensure validity of analyses and findings.
• Identify potential areas for process or procedural improvements.
• Participate in more complex monitoring and/or audit of activities as requested.
• Understand and adhere to the Company’s risk and regulatory standards, policies, and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.

This role often focuses on call monitoring.

Requirements

• Associate's degree and a minimum of 1 year's work experience in the area supported, or in lieu of a degree, a combined minimum of 3 years' higher education and/or work experience, including a minimum of 1 year's work experience in the area supported.
• Proven analytical skills.
• Proven verbal and written communication skills.
• Prior experience with pertinent spreadsheet, word processing, database, and presentation software.
• Detail-oriented.

Preferred Qualifications

• Bachelor's degree.
• Prior experience providing written or verbal feedback.

Pay

The pay range for this position is $20.55 - $34.25 hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Getzville, New York, United States of America