Quality Assurance Analyst

Remote/home-based position serving the Pacific and Mountain time zones of the United States. Frequent travel (up to 50%) may include weekends and holidays.

About the Role

Perform quality and reliability testing of the organization’s processes. Conduct both virtual and on-site internal audits of company branch offices and field operations to ensure adherence to company standards and governing laws and regulations to reduce risk.

Responsibilities

• Conduct on-site and virtual audits of company branch offices and work site locations.
• Develop, implement, and manage processes to ensure that services meet required specifications for quality, function, and reliability to reduce risk.
• Communicate quality standards and parameters to the field operators and business development teams.
• Coordinate and conduct internal systems testing and report on findings.
• Identify and analyze deficiencies and draft reports based on branch and site visit audit results; develop plans for improvement.
• Work with company stakeholders and leadership to ensure compliance with federal, state, local, and organizational laws, regulations, guidelines, and policies.
• Assist field operations with setup of new customer job site locations as needed.
• Conduct internal analysis on root causes of non-compliance issues.
• Communicate difficult audit findings.
• Perform other duties as assigned.

Requirements

• 2-3 years of direct or related experience in Quality Assurance, internal, or government audit.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Strong leadership and influencing skills, with the ability to drive improvement across teams without direct authority.
• Proficient with Microsoft Office Suite or related software.
• Legally authorized to work in the United States.
• Must successfully complete all required pre-employment screening and background checks.

Skills & Competencies

• Hands-on Approach
• Business Acumen
• Problem Solving
• Consultation
• Self-Starter
• Time and Schedule Management
• Results and people-oriented, balancing business considerations
• Process-driven mentality
• Highly organized
• Self-motivated with a high sense of urgency
• Stable, progressive work history
• Acts with integrity
• Resilient and adaptable

Benefits

• Medical, dental, and vision insurance plans
• 401(k) with employer matching contributions
• Paid time off (PTO) policy
• Paid holidays
• Disability coverage
• Life insurance options

Pay

$75,000 - $80,000 / year