Quality Assurance Analyst

About the Role

This remote, home-based position is responsible for performing quality and reliability testing of the organization’s processes through both virtual and on-site internal audits. The role ensures adherence to company standards, governing laws, and regulations to reduce risk. You will be assigned to the Western and Mountain time zones of the United States and report to the Senior Manager of Quality Assurance. Frequent travel (up to 50%) will be required, including occasional weekends and holidays.

Responsibilities

• Conduct on-site and virtual audits of company branch offices and work site locations.
• Develop, implement, and manage processes to ensure services meet required specifications for quality, function, and reliability to reduce risk.
• Communicate quality standards and parameters to field operators and business development teams.
• Coordinate and conduct internal systems testing and report on findings.
• Identify and analyze deficiencies, draft reports based on audit results, and develop improvement plans.
• Work with company stakeholders and leadership to ensure compliance with federal, state, local, and organizational laws, regulations, guidelines, and policies.
• Assist field operations with setup of new customer job site locations as needed.
• Conduct internal analysis on root causes of non-compliance issues.
• Communicate difficult audit findings effectively.
• Perform other duties as assigned.

Requirements

• 2-3 years of direct or related experience in Quality Assurance, internal, or government audit.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Strong leadership and influencing skills, with the ability to drive improvement across teams without direct authority.
• Proficient with Microsoft Office Suite or related software.
• Legally authorized to work in the United States.
• Must successfully complete all required pre-employment screening and background checks.

Skills and Competencies

• Hands-on approach
• Business acumen
• Problem-solving
• Consultation
• Self-starter
• Time and schedule management
• Results and people-oriented, balancing business considerations
• Process-driven mentality
• Highly organized
• Self-motivated with a high sense of urgency
• Stable, progressive work history
• Excellent communication skills
• Acts with integrity
• Resilient and adaptable

Benefits

• Medical, dental, and vision insurance plans
• 401(k) with employer matching contributions
• Paid time off (PTO) policy
• Paid holidays
• Disability coverage
• Life insurance options

Pay

$75,000 - $80,000 per year

Schedule

Remote/home-based, serving the Pacific and Mountain time zones. Frequent travel (up to 50%) required, including occasional weekends and holidays.