Quality Assurance Analyst

Responsibilities

• Execute end-to-end, functional, UAT, regression, and release testing across AI-driven telephonic and digital chat experiences
• Validate member journeys supporting care navigation, medication adherence, chronic condition management, and coordinated care
• Develop and execute detailed test cases while ensuring complete traceability back to business requirements
• Identify, document, and communicate defects with clear reproduction steps, business impact, and supporting analysis
• Participate in defect triage and validation with development and product teams
• Maintain testing documentation, execution status, and defects within Rally and Confluence
• Continuously look for opportunities to improve quality, efficiency, and the overall member experience

Qualifications

• 1–3 years of Quality Assurance, Business Analysis, or Functional Testing experience
• Experience executing structured test plans and documenting results
• Strong analytical and problem-solving skills
• Excellent written communication and documentation abilities
• General understanding of application architecture, integrations, and data flows
• Ability to quickly understand business processes and customer journeys

Preferred Qualifications

• Healthcare experience, particularly Medicare, Care Management, Digital Health, or STARS initiatives
• Experience with Rally
• Experience with Confluence
• Experience writing test cases using Gherkin

Pay & Benefits

The salary range for this role is $62,000 to $85,000 or the hourly equivalent. Pay is based on several factors including but not limited to education, work experience, certifications, etc.

In addition to your salary, Turnberry Solutions offers benefits such as a comprehensive healthcare package (medical, dental, vision), disability and group term life insurance, health and flexible spending accounts, a utilization bonus, 401(k) with match, flexible time off for salaried employees, parental leave for salaried employees, and flexible work arrangements (all benefits are subject to eligibility requirements).