Quality Assurance Administrator

Responsibilities

• Works with the Quality Assurance Specialists, QA Engineer, QA Manager, and QA Assistant Manager to bring product quality issues to resolution
• Manages incoming product concerns from the sales force and documents issues using Cases
• Answers Tier 2 Contact Center Escalated phone calls while logged into the Quality Assurance Hunt Group
• Responds to emails sent to the Quality Assurance Group
• Manages the creation and sending out of UPS return labels
• Manages the placing of No Charge replacement orders and credit requests
• Manages the sales rep experience timeline (time to close a case)
• Manages communications associated with the stock check process
• Affords assistance to the Quality Assurance team in ensuring timely and accurate repairs
• Affords assistance to the Quality Assurance team in ensuring that electronic files are maintained for all vendors
• This includes Certificates of Compliance, Material Test Reports, and updated warranty information
• Continually learns about Kimball Midwest products and quality procedures
• Affords assistance to the Quality Assurance department with completing continuous improvement goals, as applicable to this position
• Affords any special responsibilities assigned by the QA Manager, QA Assistant Manager, or Director of Purchasing

Qualifications

• Some completed college coursework and/or 4 years related work experience
• Proficiency in Microsoft Office applications (Excel, Word, Outlook)
• The ability to lift fifty (50) pounds floor to waist, waist to waist, and shoulder to waist
• The ability to read and write small letters and numbers; the ability to make arithmetic calculations; and the ability to understand and follow written and oral instructions

Benefits

• Health, dental and vision insurance
• Company sponsored life
• Optional life and disability insurance
• Health Savings Accounts and Flexible Spending Accounts
• A 401(k) plus match
• Tuition Assistance
• Paid Parental Leave
• Paid Time Off (PTO)
• A Dress for your Day dress code
• paid holidays