Quality Associate (QA Tester)

We are seeking a motivated and detail-oriented Quality Associate (QA Tester) to support the quality assurance and validation of WalkMe digital adoption solutions embedded within Quality Systems. This short-term role focuses on ensuring accuracy, usability, compliance, and readiness for release in GxP-regulated environments.

Responsibilities

• Execute QA testing of WalkMe content such as SmartTips, ShoutOuts, Launchers, and Checklists in Quality Systems test and sandbox environments.
• Support the maintenance and enhancement of WalkMe solutions by updating existing builds and performing low-complexity development tasks.
• Validate WalkMe behavior against defined requirements, business rules, and intended user workflows.
• Perform regression testing to ensure new or updated WalkMe content does not negatively impact existing guidance.
• Document and communicate defects, usability issues, and performance concerns to WalkMe developers.
• Verify selector stability, conditional logic, triggers, and visibility rules across supported browsers and system states.
• Ensure alignment of WalkMe content with SOPs, work instructions, and quality expectations.
• Provide QA feedback for go/no-go readiness prior to production releases.
• Maintain clear and auditable QA documentation, including test cases, results, and defect tracking.
• Participate in walkthroughs, defect triage discussions, and release planning as needed.

Requirements

• Experience performing QA or UAT testing for software, digital tools, or enterprise systems.
• Strong attention to detail and ability to follow structured test scenarios.
• Familiarity with regulated or compliance-driven environments such as GxP or Quality Systems.
• Ability to clearly document issues, reproduction steps, and expected vs. actual results.
• Strong communication skills and comfort working in a cross-functional, matrixed team environment.

Qualifications

• Prior experience testing WalkMe content or other in-application guidance/digital adoption tools is preferred.
• Exposure to Quality Systems such as QMS, document management, training systems, or change control platforms.
• Basic understanding of UI/UX concepts and end-user workflows.
• Experience working in Agile or ticket-based workflows such as JIRA or similar tools.
• Bachelor’s degree or equivalent practical experience preferred.

Work Environment

The work environment involves collaborating closely with WalkMe developers and Quality System stakeholders. You will operate within a cross-functional, matrixed team, using tools such as JIRA for issue tracking. The role requires comfort with navigating and testing within web-based applications, following defined workflows, and executing testing steps efficiently.

Pay

The pay range for this position is $25.00 - $35.00/hr.

Benefits

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Schedule

This is a Contract position based in Foster City, CA, and is fully remote.