Quality and Enablement Specialist - SMB

About MarketStar

In everything we do, we believe in creating growth for our clients, employees, and community. For the past 35+ years, MarketStar has generated revenue for innovative tech companies through outsourced B2B demand, sales, customer success, and revenue operations solutions. The company supports career advancement through mentorship, leadership, and development programs, and contributes to communities via the MarketStar Foundation. With over 3,000 employees worldwide—including offices in Utah, USA; India; Ireland; Bulgaria; Mexico; the Philippines; and Australia—MarketStar is recognized for its award‑winning workplace culture and core values.

Location: Salt Lake City, UT

Responsibilities

• Review the quality of work performed by the SMB sales team through consistent monitoring of call recordings and email correspondence.
• Use quality monitoring data systems to compile and track performance metrics at both the team and individual levels.
• Identify specific training gaps based on audit findings and communicate those needs to the training department.
• Prepare and analyze comprehensive internal and external quality reports for management review.
• Lead calibration sessions with Senior Leadership and Team Leads to ensure a unified standard of quality across all SMB products.
• Provide actionable performance data to various internal support groups to drive program‑wide improvements.
• Collaborate with cross‑functional stakeholders to achieve program initiatives and maintain client‑specific quality standards.
• Deliver direct, constructive feedback to sales team leaders to assist in representative coaching and development.
• Create and maintain standardized workflows and procedures to improve the accuracy and efficiency of sales engagements.
• Perform other related duties as assigned.

Requirements

• Previous Quality Assurance experience is preferred.
• Proven ability to interpret data dashboards to identify performance trends and specific areas for focus.
• Excellent verbal, written, and interpersonal communication skills.
• Proficiency in Google Workspace products, including Gmail, Forms, and Sheets.
• Results‑oriented mindset with the ability to motivate others and drive high‑level performance.
• Adaptive style with the ability to work at both micro and macro levels.
• Strong multitasking skills and the ability to operate successfully in a fast‑paced, team environment.
• Capability to adapt quickly to change and adjust priorities based on the evolving needs of the SMB Market.

Benefits

• Structured learning and career development programs
• Mental health program
• Generous paid time off policy
• Paid medical leave
• Child/dependent care reimbursement
• Education reimbursement
• 401(k) match, hardship loan program, and access to a financial wellness advisor
• Comprehensive healthcare coverage including medical, dental, and vision