Quality Analyst/Quality Improvement Coordinator

Key Duties

• Lead data-driven quality improvement initiatives (e.g., PDSA cycles) to improve patient care, operational efficiency, and reduce health disparities.
• Analyze clinical and operational reports to identify trends, track performance, and inform strategic decisions.
• Prepare reports to support accreditation, recognition efforts, and quality initiatives.
• Identify gaps in care (e.g., HEDIS measures) and provide actionable insights for performance improvement and provider education.
• Ensure compliance with regulatory and accreditation requirements, including FTCA, Joint Commission, HRSA, CMS, UDS, HEDIS, and state/local standards.
• Conduct clinical quality reviews, adverse event investigations, and medical record audits to ensure adherence to standards of care.
• Support accreditation activities and quality reporting for HRSA programs, CMS Quality Payment Programs, and other oversight bodies.
• Provide education, training, and targeted performance support to providers and clinical staff to implement best practices.
• Lead and coordinate quality improvement projects, ensuring compliance with regulatory guidelines and optimized workflows.
• Conduct medical record audits and collaborate across IT, clinical teams, and external partners to support data accuracy and quality outcomes.
• Prepare quality assurance reports, dashboards, and presentations for leadership, committees, and governing bodies.

Requirements

Associates' degree in related field, Bachelor’s degree preferred

Minimum 2 years’ experience in healthcare quality improvement OR data analysis in clinical setting

Prior experience in an FQHC is helpful

Strong analytical skills for data interpretation

Experience with data analysis, data abstraction, HEDIS gap closure

Excellent communication and collaboration skills for working with clinical staff and leadership

Strong Excel skills (with pivot tables, data tracking)

Proficiency with Electronic Medical Records (EMR) (e.g. Epic, eCW, NextGen)

Bilingual in Spanish, Pashto, Burmese, or Rohingya is a plus

Skills

• Pleasant and professional demeanor
• Self-starter
• Ability to work independently
• Strong communication skills
• Preserve confidentiality

What We Offer

• Free employee coverage for vision, dental, and life insurance
• Competitive medical premiums
• 403(b) retirement savings plan with dollar-for-dollar matching up to 3% and match 50% of the next 2% (contribute 5% to get 4% matched)
• 100% vested upon enrollment
• Generous time off plan for full-time employees (Health & Wellness + Paid time + Volunteer Days)
• Paid holidays
• Accidental Death & Dismemberments (ADD) plan
• Short-term & Long-term Disability
• Employee Assistance Programs (EAP)
• HHM CARES Fund (employee emergency relief fund)

About the Role

We are seeking a Clinical Quality Specialist who would ensure high-quality, compliant patient care by analyzing data, monitoring performance, conducting audits, and implementing improvement plans, often focusing on regulatory standards (like HEDIS, CMS).

Leading to better patient outcomes and provider support through training, risk mitigation, and process enhancement.

Benefits

• Free employee coverage for vision, dental, and life insurance
• Competitive medical premiums
• 403(b) retirement savings plan with dollar-for-dollar matching up to 3% and match 50% of the next 2% (contribute 5% to get 4% matched)
• 100% vested upon enrollment
• Generous time off plan for full-time employees (Health & Wellness + Paid time + Volunteer Days)
• Paid holidays
• Accidental Death & Dismemberments (ADD) plan
• Short-term & Long-term Disability
• Employee Assistance Programs (EAP)
• HHM CARES Fund (employee emergency relief fund)