Quality Analyst II

About the role

The Quality Analyst II at Modea is a consultant and investigative specialist responsible for evaluating the integrity and excellence of digital products for our healthcare clients. This individual acts as a bridge between complex technical requirements and the end-user experience, utilizing methodical exploration and deep analytical thinking to protect product quality.

Responsibilities

• Strategic Risk Analysis: Learn the product deeply to identify potential risks and consult with clients and teams on recommended actions and quality improvements.
• Critical Issue Diagnosis: Use exploratory testing techniques and high-level analytical thinking to find and investigate bugs across multiple browsers and devices, focusing on the root cause rather than just the symptoms.
• Quality Advocacy: Serve as the primary advocate for the end-user, verifying that functionality, design, and ADA accessibility are never compromised.
• Performance & API Integrity: Design and execute performance testing scripts using JMeter to verify stability under load, and conduct thorough API testing to validate data communication between services.
• Security Fundamentals: Evaluate web applications against core security principles to identify vulnerabilities.
• Automation & AI Integration: Create and maintain automated test suites using Mabl and Appium, while proactively leveraging AI-assisted tools to optimize the testing lifecycle.
• Technical Communication: Author clear, reproducible bug reports and technical user guides that translate complex defects into actionable items for developers and stakeholders.
• Process Leadership: Oversee the use of quality best practices throughout the SDLC, verifying that specifications are met across all platforms from discovery to post-launch.

Requirements

• Experience: 2+ years of context-driven testing experience or equivalent education.
• Education: Bachelor’s degree in IT, Management, Marketing, (or a related field) or equivalent experience.

Preferred Skills and Qualities

• Previous experience working within healthcare or for a consulting agency.
• Experience with JMeter for performance benchmarking and familiarity with API testing tools like Postman.
• Foundational knowledge of web security fundamentals, Web Accessibility Guidelines and experience building or maintaining automated test suites.
• Hands on experience with modeling, test design, and working with mind maps.
• Experience with Rapid Software Testing (RST), and using AI tools to enhance testing workflows.

Who is Modea?

We are a technology consultancy with a mission to infuse greater control, transparency, and choice into the consumer healthcare experience. To do this, we work with large healthcare providers to help them build out a digital roadmap, then design and build mobile, web, and other digital experiences. We fundamentally believe that this work helps consumers have better information and access to care, and our clients to build stronger customer relationships.

Additional Information

• Learn about our award-winning EHR-integrated mobile app development for Children’s Wisconsin.
• Discover Luminis Health’s website development that was built with a firm accessibility standard and patient-centric solutions.
• Explore some of our other work.

Benefits

• Generous paid time off
• Generous health, dental, and vision insurance
• 401k with fully vested company matching
• Long-term & short-term disability

Work Environment

Modeans are able to work at any location in Virginia, Tennessee, or North Carolina, unless otherwise required by job responsibilities. We offer a modern office located in Blacksburg, VA. Our office provides an indoor space with moderate temperatures and noise levels. This allows employees to choose a fully-office, fully-remote, or hybrid work experience. Employees may occasionally need to travel to our offices or other locations for items such as training or client visits. We will also provide employees with tools to do their job at home as well as in the office.

Physical Demands

Must be able to remain in a stationary position during the duration of the workday. Individuals must have the ability to constantly operate a computer. Must have the ability to converse with and exchange information with clients and coworkers both in person and through a computer. Capable of occasionally transporting items of 10 lbs or less to and from the office.