Qualified Success Architect - Global SMB Team

Salesforce is the #1 AI CRM, where humans and agents collaborate to drive customer success. Here, ambition meets action, innovation is a way of life, and Trailblazers passionate about AI and business transformation thrive. Join us to shape the future of work in the agentic era.

About the role

• Lead customers through the successful onboarding, implementation, and adoption of the Qualified Agentic Marketing Platform and Piper the AI SDR Agent.
• Manage a higher-volume book of SMB accounts, leveraging agentic tooling and AI-assisted workflows to scale implementation delivery and ongoing account management without sacrificing quality.
• Partner with customer stakeholders across Marketing, Sales, RevOps, and IT to design scalable inbound pipeline generation strategies.
• Architect and implement Qualified solutions that integrate deeply with Salesforce, marketing automation platforms, routing workflows, and GTM systems.
• Guide customers through the configuration and optimization of AI-powered buyer engagement experiences across web and email channels.
• Translate customer business objectives into technical solution designs, conversational flows, segmentation strategies, qualification logic, and AI SDR goals.
• Consult with Enterprise Architects, RevOps teams, and technical administrators to establish scalable data models, integrations, governance, and operational best practices.
• Drive customer enablement by educating teams on agentic marketing strategies, AI SDR operations, inbound conversion optimization, and pipeline acceleration best practices.
• Analyze buyer engagement, conversion performance, pipeline impact, and adoption trends to deliver strategic recommendations and ongoing optimization plans.
• Conduct Executive Strategic Business Reviews (ESRs) and strategic roadmap discussions with customer stakeholders to demonstrate business impact and align on future growth opportunities.
• Partner cross-functionally with Product, Engineering, Sales, and Marketing teams to surface customer feedback, influence platform innovation, and improve implementation outcomes.
• Act as a trusted advisor to customers throughout their lifecycle, helping them maximize platform value, accelerate time-to-pipeline, and achieve measurable business outcomes.
• Support expansion and renewal conversations by identifying opportunities for deeper platform adoption and increased business impact.
• Stay at the forefront of AI-driven go-to-market innovation, bringing new ideas and industry best practices to customers and internal teams.

Requirements

• 3-5 years of SMB/Mid Market/Enterprise software experience.
• Nimble, hands-on relationship with AI tools, with a track record of building or experimenting with your own AI agents/workflows outside of formal job requirements.
• Comfortable operating in a fast-paced, higher-volume book of business, using agentic tooling to work efficiently at scale.
• Excellent interpersonal, communication, persuasion, presentation, and writing skills.
• Deep working knowledge of Salesforce CRM.
• Working knowledge of marketing automation systems.
• Knowledge in web/scripting technologies, HTML, CSS, JavaScript, and SaaS applications.
• Outstanding problem-solving skills, including the ability to meet a business requirement with a technical solution.
• Must be willing to work in a fast-paced startup environment with multiple roles.
• Bachelor’s degree.
• Passion for making customers successful with software solutions.

Benefits

Salesforce offers a variety of benefits to help you live well, including:

• Time off programs.
• Medical, dental, vision, and mental health support.
• Paid parental leave.
• Life and disability insurance.
• 401(k) and an employee stock purchasing program.

More details about company benefits can be found at Salesforce Benefits.