Jobs · Customer Service

Qualified Rehabilitation Consultant ( QRC-Case Manager)

SFM - The Work Comp Experts · Minneapolis, MN · 3 wk ago
RemoteRemoteCustomer Service$677k/yrFull-time

The Role

At CompRehab you are encouraged to make a difference in people’s lives. As a Qualified Rehabilitation Consultant, (QRC), you'll play a pivotal role in guiding injured workers, employers, claim representatives, physicians, and other key stakeholders through the complexities of workers' compensation claims. In this dynamic role, you'll work closely with injured workers, assisting them with medical care and vocational planning as they recover from injury, while following MN Department of Labor & Industry vocational rehabilitation statutory and rule requirements. Delivering top-notch case management services is a key function in this role. Experienced QRCs are encouraged to apply, but persons who require training and certification will be hired as a QRC Intern. Your job title and responsibilities will be tailored to your experience and background.

What You Will Be Doing

  • Provide cost effective case management and statutory vocational rehabilitation services to include: initial evaluation with client, health care provider contact, coordination of return to work, case planning and regular comprehensive communication with all parties.
  • Follow statutory rehabilitation requirements of MN Statute 102 Rehabilitation and Rehabilitation Rules 5220.0100-5220.1900, or learn to do so.
  • Provide cost effective vocational services to include: transferable skills analysis, identification of alternative vocational goals, vocational testing, labor market research, monitoring of job placement progress and coordination with employment services consultants.
  • Completes all reports and required state applicable forms in a timely fashion ensuring accurate billing records are maintained, and attends in-person visits with injured workers, including medical appointments, job site visits, and other appointments.
  • Facilitates and collaborates with all parties involved in the claims process to remove barriers to ensure a successful return to work.
  • Provide premier customer service to all customers and complies with customer service standards. Responds promptly to resolve complaints or problems.

About CompRehab

CompRehab, Inc. is a wholly owned subsidiary of SFM Mutual Insurance Company is a team of multi-disciplinary healthcare and rehabilitation specialists that provides rehabilitation services to injured workers within the Minnesota workers' compensation system. Our benefits are designed to help you navigate work like journey and help you be the successful. We want our employees to feel proud, at home, and appreciated!

CompRehab Benefits

  • Comprehensive medical, dental, and vision coverage (plus HSA/FSA options).
  • Significant cash benefit if You Opt out of our Health Plan.
  • Flexible hybrid work environment.
  • 401(k) with both Traditional and Roth options + company match.
  • Contributions toward student loan repayment.
  • Paid parental leave.
  • Monthly home internet allowance.
  • Free life insurance, short-term & long-term disability coverage.
  • Incentive bonus opportunities.
  • Adoption financial assistance.
  • Pet insurance.
  • Annual company-wide volunteer day.
  • Discounts on gyms, fitness apps, and wellness programs.

Work Environment and Physical Demands

  • Regular attendance is required. Work takes place in a semi paperless environment within an office setting, or other remote location using standard office equipment such as computers, phones, and photocopiers, which requires being stationary for extended periods of time.
  • Has the ability to sit for extended periods while operating a motor vehicle and able to safely enter and exit a vehicle and transfer between the vehicle and workplace facilities, including walking short distances on various surfaces when navigating parking areas.
  • While performing the duties of this job, the employee is regularly required to talk or hear and maintain concentration and focus.
  • The employee frequently is required to stand; walk; use hands and fingers, handle or feel; and reach with hands and arms and work with close vision.
  • This position requires the ability to occasionally lift office products and supplies, up to 20 pounds.
  • Work is performed in a variety of weather conditions.

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