Qualia Administrator / Super User

About Our Client

This organization operates within the real estate technology sector, focusing on platforms that facilitate real estate transactions. It addresses challenges related to operational efficiency, user experience, and regulatory compliance in real estate closings by providing a widely used closing platform that supports workflow management and continuous improvement across teams.

About the Opportunity

The Qualia Administrator / Super User plays a crucial role in managing and optimizing a key platform that supports real estate transactions. This position is responsible for ensuring the platform aligns with business and regulatory needs, enhancing user experience, and maintaining data security. The role contributes by driving process improvements and supporting operational effectiveness in a remote, collaborative environment.

Responsibilities

• Serve as the primary contact for platform-related inquiries, support, and enhancements
• Configure and maintain workflows, transaction stages, and document templates
• Collaborate with internal teams to streamline operations and improve user adoption
• Provide end-user support through troubleshooting, training, and documentation
• Manage user roles, permissions, and data security
• Work with cross-functional teams to identify system limitations and recommend solutions

Requirements

• Minimum 3 years of experience as a system administrator or power user in real estate closing or title/escrow platforms
• Strong technical skills to understand data structures and complex workflows
• Experience configuring software platforms including permissions, templates, and integrations
• Effective communication skills for technical and non-technical audiences
• Detail-oriented with a focus on compliance, accuracy, and continuous improvement

Pay Range and Compensation Package

• $80,000 to $90,000 for Administrator level
• $60,000 to $70,000 for Super User level
• Employment type: Direct hire
• Work schedule: Standard business hours

Equal Opportunity Statement

Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.