QSight Hospital Operations Manager

Position Summary

The QSight Hospital Operations Manager is responsible for leading Owens & Minor's QSight program within the hospital, partnering closely with the Sr. Manager, Hospital Operations to optimize supply chain performance and customer satisfaction. This role oversees inventory management technologies, including RFID, perpetual inventory, and Kanban systems, while managing daily operations, logistics services, and onsite team members. The Hospital Operations Manager works closely with hospital leadership and internal stakeholders to ensure contractual obligations, operational goals, and key performance indicators are consistently achieved.

Key Responsibilities

• Lead day-to-day QSight hospital operations while delivering exceptional customer service.

• Manage inventory management programs, including RFID, perpetual inventory, and Kanban solutions.

• Develop strategies to improve operational efficiency, streamline processes, optimize PAR levels, and leverage data analytics.

• Track and report performance metrics, identify opportunities for improvement, and implement corrective actions.

• Hire, train, coach, and manage onsite teammates, including conducting performance evaluations.

• Lead implementation of new programs, logistics services, and technology solutions.

• Partner with Sales, Supply Chain Performance, and Operations leadership to support customer engagements, business reviews, and service expansion.

• Ensure contract compliance, expense management, staffing, invoicing, and successful execution of Statements of Work (SOWs).

• Foster an inclusive, collaborative culture that reflects Owens & Minor's IDEAL values: Integrity, Development, Excellence, Accountability, and Listening.

Qualifying Experience

• Bachelor's degree required; BA, BS, MBA, CPA, or CPIM credentials are highly preferred.

• Broad knowledge of hospital supply chain, distribution, materials management, inventory management, engineering, finance, or business administration.

• Minimum 5 years of experience in logistics, supply chain operations, inventory management, project management, or strategic account management.

• Minimum 2 years of leadership experience managing, hiring, coaching, developing, and motivating team members.

• Advanced project management, computer, and presentation skills.

• Ability to manage multiple priorities and adapt in a fast-paced environment.

• Strong organizational skills with the ability to prioritize work and meet deadlines.

• Excellent attention to detail with a high degree of accuracy.

• Outstanding verbal and written communication skills.

• Demonstrated ability to build collaborative relationships and work effectively with colleagues and customers from diverse backgrounds and cultures.