QE Exterior Specialist

About the role

Review and analyze dealer claims related to exterior parts, identify quality concerns and root causes, coordinate effective countermeasures, and report improvement results.

Responsibilities

• Review Dealer Claim and PDI data to analyze exterior part performance, identify main contributors, and prioritize opportunities for KPI improvement.
• Investigate failures, identify trends, and evaluate improvement opportunities.
• Review and evaluate returned exterior parts related to Dealer Claims.
• Test parts against applicable specifications and standards to identify failure modes and root causes.
• Coordinate countermeasure implementation and verify effectiveness.
• Audit assembly processes to identify root causes of known, emerging, or new concerns related to Dealer Claims.
• Communicate findings to responsible teams, collaborate with stakeholders to develop countermeasures, and report investigation results.
• Collaborate with cross-functional teams to investigate root causes of Dealer Claim quality concerns.
• Develop effective countermeasures based on investigation results and support implementation across relevant departments.
• Maintain comprehensive records of Dealer Claim concerns, investigations, root causes, and countermeasures.
• Regularly update countermeasure status, findings, and resolutions to ensure accurate information is available for review by relevant stakeholders.
• Generate detailed reports to identify Dealer Claim trends, recurring concerns, and potential quality risks.
• Analyze results to identify improvement opportunities and communicate findings to relevant departments to support corrective actions and KPI improvement.
• Work on complex problem solving topics from production, dealer claim or other inputs as assigned.

The above typical duties are characteristic of this job and demonstrate a level of difficulty and are not intended to list or limit the duties that may be required or assigned to a team member in this classification.

Qualifications

• Bachelor’s degree in engineering or related field along with two (2) to five (5) years of progressive experience in a manufacturing environment (preferably within the automotive industry), or an equivalent combination of education and experience.
• Strong planning, and organizational skills.
• Flexible schedule to work overtime, holidays and weekends as required.
• Ability to travel domestically and internationally.
• Experience analyzing warranty, dealer claim, PDI, or customer quality data is preferred.
• Knowledge of structured problem-solving methods, including 5 Why, fishbone analysis, and other root-cause analysis tools.
• Strong data-analysis, technical reporting, and presentation skills.
• Ability to lead cross-functional investigations and follow corrective actions through closure.
• Ability to interpret engineering drawings, specifications, inspection standards, and technical reports.
• Ability to multi-task and accomplish priorities within a designated time frame.
• Ability to work calmly and with a sense of urgency in a fast-paced manufacturing environment.
• Ability to communicate well and work well with others.
• Broad understanding of automobile parts, assembly, and design and how these interrelate to the complete car and customer experience is desirable.
• Ability to exercise independent judgement and discretion in both exercising company decisions and carrying out essential job duties that affect efficient business operations and its objectives, policies, practices, and conditions.
• Reasonable accommodations may be made to those who are able to perform the essential duties of the job.

Skills

• Experience working with Trend analysis and KPI reporting, spreadsheets, databases, and presentation applications and/or software.
• Experience with managing programs and projects
• Dealer Claim, warranty, PDI, and customer quality data analysis
• Supplier and manufacturing process investigation
• Vehicle Exterior troubleshooting experience in the following areas is preferred:
• Material manufacturing, evaluation, and control of plastics, sheet metal, Headlamp,