QC Technical Services Analyst II

Location: Portsmouth, NH, USA

Schedule

Monday – Friday, 8:00 AM – 5:00 PM

Note on shift transition: As production ramps up and scales, this schedule will transition to a 4x10 alternative work week. The final shift assignment will be determined by production output timelines, moving to either Sunday – Wednesday (7:00 AM – 5:30 PM) or Wednesday – Saturday (7:00 AM – 5:30 PM).

About the role

We are seeking an organized and detail-oriented technical professional to join our Quality organization in Portsmouth, NH, as a QC Technical Services Analyst II. This critical role directly supports the rollout of our brand-new Large Scale Allogeneic (LSA) manufacturing project by owning sample logistics, technical inventory control, and core cGMP laboratory documentation.

Responsibilities

• Sample Lifecycle Management: Execute precise sample receipt, login, and temperature-controlled storage tracking. Appropriately segregate clinical, commercial, and stability samples to guide rapid laboratory processing.
• Inventory & Chamber Management: Manage the long-term archival placement of retain samples. Lead annual physical inventories and coordinate structural preventative maintenance defrost cycles for stability and sample environmental chambers.
• Controlled Document Governance: Issue controlled-copy prints of active SOPs, Test Methods, and master assay execution forms. Coordinate periodic inventory reviews to maintain adequate bench-side stocks while archiving completed quality records.
• GMP Documentation & Authorship: Create, revise, and review localized cGMP laboratory documentation, logbooks, and material tracking protocols in strict compliance with data integrity regulations.
• Cross-Functional Communication: Proactively interface with cross-functional partners in Manufacturing (MFG), Supply Chain (SC), and broader Quality Control (QC) units to align sample delivery milestones with testing timelines.

Requirements

• 1–3 years of direct experience within a cGMP Quality Control laboratory, regulated pharmaceutical manufacturing inventory, or clinical repository setting is required.
• Practical understanding of quality systems, chain-of-custody tracking, cleanroom documentation workflows, and core aseptic validation principles.
• Proactive, "go-getter" attitude: Strong sense of personal ownership, urgency, and the initiative required to drive projects to a successful conclusion.
• Strong written and oral communication skills, a collaborative team-player mindset, and the professional flexibility required to manage ambiguity and adapt to shifting project prioritization timelines.
• Superior time management and analytical prioritization skills; ability to make independent compliance decisions using defined internal practices, company policies, and historical data baselines.
• High School Diploma or equivalent is required. A Bachelor’s Degree in Chemistry, Computer Systems, Biology, or a related technical science field is highly preferred.

Physical Requirements

• Routine ability to handle ultra-low temperature environments (freezers/cold rooms).
• Comfortably walk the production and lab footprint.
• Maintain compliance during sterile cleanroom gowning blocks.
• Occasionally lift up to 50 lbs.

Benefits

• An agile career and dynamic working culture.
• An inclusive and ethical workplace.
• Compensation programs that recognize high performance.
• Medical, dental and vision insurance, as well as PTO and more.

Our full list of global benefits can be found here: https://www.lonza.com/careers/benefits.

About the company

At Lonza, our people are our greatest strength. With 30+ sites across five continents, our globally connected teams work together every day to manufacture the medicines of tomorrow. Our core values of Collaboration, Accountability, Excellence, Passion and Integrity reflect who we are and how we work together. Everyone’s ideas, big or small, have the potential to improve millions of lives, and that’s the kind of work we want you to be part of.