QC/QA Manager

Pay Range: $120,000 - $140,000

About the role

Join us and help accelerate the transition to net-zero as a QC/QA Manager at Johnson Matthey, a world leader in sustainable technology with over 200 years of history. This role is a key member of the Senior Site Leadership Team, driving the vision, strategy, management, and evolution of the site Quality department, including the QC laboratory and QA team.

Responsibilities

• Ensures safe operation of the Quality Department with a focus on continuous improvement of safety culture and systems.
• Serves as a key contributing member of the site leadership team, collaborating with peers to drive site improvements outside of the Quality Department.
• Works within the PGMS and JM site network to determine and share best practices.
• Tracks, analyzes, and reports QMS, KPI, COPQ, and customer satisfaction data trends, recommending actions for continual improvement.
• Responsible for QA team delivery of customer, ISO, and other quality system audits.
• Ensures processes and procedures needed for the QMS are established, implemented, and maintained.
• Stops manufacturing processes or product shipments that are not in conformance with internal quality standards or customer requirements.
• Provides absolute confidence that analytical accuracy and precision are maintained while ensuring laboratory operations meet business and customer needs.
• Provides direction, leadership, and coaching to QA and QC personnel.
• Provides customer complaint detail to Site Director and coordinates corrective and preventive actions to ensure customer satisfaction and protect base business.
• Promotes awareness of customer requirements throughout the organization.
• Monitors cross-functional team investigation and root cause analysis of corrective actions, especially those related to customer complaints, and presents formal responses to customers as required.
• Serves as JM quality expert for resolution of product-related technical problems.
• Monitors and ensures the Quality Department budget is adhered to.
• Carries out any other duties within the employee’s skills and abilities whenever reasonably instructed.

Requirements

• B.A. or B.S. in Chemistry, Chemical Engineering, or related technical field.
• A minimum of 5 years’ supervisory/management experience.
• A minimum of 5 years’ experience in Quality System Management.
• Knowledge of common analytical techniques and best practices.
• Six-sigma training (desirable).

Skills

• Ability to drive safe work practices.
• Ability to construct and carry out diverse plans and priorities within specific timetables.
• Ability to work effectively in a team environment.
• Strong service-first leadership approach.
• Strong analytical skills.

Benefits

• Retirement Savings (401K Match, plus an additional Employer Contribution).
• 20 days annual PTO (varies for shift-based roles).
• Life and Disability Insurance.
• Health Insurance (Medical, Prescription, Dental, and Vision).
• Voluntary Benefits.
• Wellbeing Programs and Incentives.
• Tuition Assistance.
• Parental Leave.

Pay

$120,000 - $140,000