QC New Accounts Specialist II

Banesco USA is part of Banesco International, a worldwide group of financial institutions with presence in 6 countries. We promote the ongoing professional and personal development of our employees by embracing challenges and adapting to the changing environment.

About the role

This position is in our Operations Department, focusing on quality control for new accounts. The QC New Accounts Specialist II ensures all required documentation is accurate, complete, and compliant with bank policies, while maintaining data integrity and security.

Responsibilities

• Ensure all required documentation is provided at the time of account review and that information is accurate and complete.
• Verify documentation is listed and accepted as per bank policies.
• Enter data accurately and efficiently into designated databases and systems; double-check entries to identify and escalate errors.
• Review CIF on the bank’s systems to ensure system input matches corresponding account documentation, including all CIP for domestic, international, personal, and business accounts.
• Collaborate with team members and other departments to address discrepancies or issues promptly.
• Adhere to data security protocols to maintain confidentiality and data integrity.
• Report and escalate concerns related to data quality or security to the supervisor in a timely manner.
• Provide support to team members in data-related tasks and projects that streamline processes without compromising security.
• Communicate effectively to ensure smooth data flow and address data-related queries.
• Complete QC reviews within established SLAs and ensure corrections are completed accurately and promptly.
• Maintain and monitor an exception log for missing, incomplete, or inaccurate account documentation; follow up with relevant branches or departments until resolution.
• Perform other functions and duties as assigned.

Requirements

• High school diploma or equivalent educational qualification.
• 2 years in banking operations or retail banking.
• 1 year of account opening experience, including Business and Consumer accounts.
• Minimum of 1 year of experience using the Jack Henry Core system (preferred).
• Previous experience with Domestic and International profiles (preferred).
• Strong attention to detail and commitment to accuracy in data entry and auditing.
• Proficient and advanced computer skills, including Microsoft Office (Word, Excel, PowerPoint), Google Sheets, and data entry software.
• Ability to work efficiently in a fast-paced environment with tight deadlines.
• Excellent organizational and time-management skills.
• Effective communication skills, both written and verbal.
• Familiarity with data management tools and software.
• Knowledge of basic data validation techniques.
• Previous dedicated experience in quality control or auditing (highly preferred).

Skills

• Bilingual in English and Spanish (fluent in speaking, understanding, reading, and writing).
• Strong knowledge of banking regulations.
• Ability to multi-task with strong organization, time-management, and prioritization skills.
• Strong customer service skills, ensuring satisfaction for both internal and external customers.
• Adaptable and flexible to change; comfortable with ambiguity when dealing with new tasks.
• Strong interpersonal skills, working with integrity and ethically, upholding organizational values.
• Strong presentation skills to all levels of the organization.
• Ability to handle multiple assignments concurrently, ensuring timely deliverables.
• Ability to work independently and take initiative in daily tasks.

Benefits

• Competitive base salary.
• Paid time off.
• Hybrid schedule.
• 401k with employer match.
• Tuition reimbursement.
• Paid parental leave.
• Medical, Dental, and Vision insurance.
• Life Insurance.
• Supplemental Insurances.
• Short-Term & Long-Term Disability Benefits.
• Free parking.
• On-site Cafeteria.