QC Manager

Job Overview

The Quality Manager is responsible for maintaining and improving the company-wide quality system that focuses on customer satisfaction, defect prevention, improved defect detection, and continuous improvement utilizing Six Sigma and LEAN techniques. This is a “hands-on” position requiring 50%+ of the work requirements being executed in the manufacturing departments.

Essential Responsibilities

• Acts as the Management Representative and champions SQF certification audits, training, and maintenance within the Plant.
• Manages the Material Review Board, internal/external audits, CAPA, document control, and record review.
• Oversees and manages a staff of Quality Supervisor and Technicians, Specialists and Document Control Specialist.
• Led Continuous Improvement of processes integral to product quality and scrap.
• Improves quality assurance systems company-wide to achieve zero defects through hands on training, strong work ethic, and leadership by example.
• Identifies and resolves systemic quality problems through a reduction in variation in processes and components (i.e., SPC, SQC, Pareto charts, GEMBA walks, etc.).
• Maintains and enhances quality performance metrics.
• Participates and leads Quality Forum meetings with other facility plant managers and quality managers.
• Improves profitability through reduced internal scrap and customer returns
• Significant interaction with key customers and prospects to improve quality and win new business.
• Effectively works with Engineering Managers and Engineers to ensure PQ runs are successful and uses early production containment to provide feedback to the Engineering team(s).
• Preform Food Safety/Food Defense duties.
• Perform other related duties as assigned.

Minimum Requirements

• A minimum of 10 years’ experience supervising/managing a Quality Assurance Department preferred.
• Must also be able to deal effectively and professionally with team members
• Experience with team-based troubleshooting of plant processes such as blow molding and injection molding, preferred. For example; Kaizen, process mapping, 5-Why, Fishbone & 8D.
• Strong statistical background (including the use of Excel, Minitab, etc.), SPC/SQC and various quality based statistical tools
• Able to effectively lead a cross-function/departmental internal team
• Able to train and coach others in the field of expertise and quality systems
• Excellent external/internal customer and presentation skills to all levels of customer’s organizations
• Strong multiple project management skills
• Able to thrive in a fast-paced environment characterized by high growth.
• Open to 20% travel to support other facilities.

Education and/or Experience

• Bachelor’s Degree (preferably in a technical discipline) or equivalent related work experience required
• Minimum of 10 years’ quality assurance or quality engineering supervisory experience preferred.
• Plastic injection molding experience desirable, preferably in a multi-plant environment
• ASQ Certified Quality Engineer, Quality Auditor, Quality Manager and/or Six Sigma green/black belt certification is desirable

Competitive Benefits

• Employer paid (HMO medical), dental and vision insurance premium.
• 401k plan
• Vacation and sick pay.
• Holiday Pay: Eight (8) paid holidays per year.
• Basic Life Insurance Paid (25K policy).

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