QAQC Supervisor

Summary

The Benefits We Offer

• A friendly, supportive environment which is highly rated by Xactus employees.
• Feedback from our employees says: “The people I work with treat each other with respect,” “I feel accepted by my coworkers,” and “The person I report to cares about me as a person.”
• Xactus offers medical, vision and dental insurances, bonus programs, fitness reimbursement and other healthy life-style programs through our benefits carrier.
• Xactus offers a 401(k) plan with a company match, short and long-term disability, life insurance, accident and critical illness insurance, health savings account, flexible spending account, employee assistance program, legal services, employee discounts and more.

Responsibilities

Manage assigned team members.
Perform random reviews of work completed by the team (others as needed).
Develop training opportunities to further expand and enhance the team’s knowledge and practice experience.
Identify and assign necessary training.
Serve as a subject matter expert for other team members as needed.
Complete annual performance reviews.
Adhere to all personnel policies as directed by Human Resources as an individual contributor and manager.
Identify and communicate rebuttal trends based on client feedback and recommend corrective action.
Maintains day to day contact with clients.
Manage the process of rebuttals and sample selections in accordance with expected SLAs.
Conducts client calibration calls and relay necessary updates to audit staff.
Develop and manage Client Implementation process.
Manage the Appraisal Quality Control process and associated vendor relationships.
Communicate will all levels of management to provide insight into the team’s performance, goals and improvement metrics.
Serve as the primary point of contact from the Operations management team to identify and resolve QC system issues.
Coordinate with Quality Control Risk Manager to ensure internal Policy and Procedures are being followed.
Performs other duties as available by the Quality Control Risk Manager.
Performs other duties as required.

Qualifications

• Two – Five years mortgage underwriting/audit experience
• Bachelor’s degree in business, or related field; or equivalent work experience.
• Knowledge of Fannie Mae, Freddie Mac, FHA, and VA lending requirements and lending compliance.
• Analytical ability to develop reports and supporting documentation.
• Excellent verbal and written communication skills.
• Self-directed and able to adjust tasks as needed by the business.
• Sound decision and judgment making skills.
• Knowledge of lending compliance such as TRID and current regulatory mandates is expected.
• Ability to read, analyze, and interpret common mortgage and financial documentation.
• Ability to effectively document and explain specific mortgage loan defects in a concise but thorough manner.
• Use of proper grammar and spelling is a must.
• Ability to apply advanced mathematical concepts such as calculating complex income scenarios, liabilities and overall ratios for any given loan.
• Ability to apply mathematical operations to assess credit eligibility criteria as required for agency underwriting approval.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to perform self-directed research using agency guidelines, regulatory policies and state level compliance guidelines.