QA, Training & Procedure Specialist

Essential Job Functions and Duties

• Develops formative and summative assessments within the Learning Management Systems (LMS) to accurately measure learner comprehension and progress
• Uploads and organizes course materials, lessons, and assessments in the LMS, maintaining consistency and easy access for users
• Conducts performance analysis and objective employee auditing delivered through standardized forms and electronic feedback highlighting areas where training and development are needed as well as areas of expertise
• Identifies and analyzes trends and provides insight to management regarding department efficiency
• Maintains quality and productivity standards through the analysis of audit findings and the feedback, coaching and training provided
• Calculates monthly audit results
• Training Lesson Development - Designs engaging, interactive lessons and training modules, incorporating multimedia elements where appropriate to enhance learner engagement
• In collaboration with department leadership, coordinate training scheduling, assessments and providing critical feedback, as needed
• Delivers training of employees through classroom learning, one-on-one, and job aids, providing progress feedback to leadership
• Designs and delivers multi-media training programs to suit various audiences, including procedure manuals and guides in addition to handouts and visual materials for quick reference
• Presents information using a variety of instructional techniques or formats such as role playing, simulations, team exercises, group discussions, lectures, etc.
• Develops and maintains a database for the tracking, reporting, and analyzing training and quality program
• Coordinates with management to identify training and development opportunities and the best ways to address the needs
• Pairs with other areas of the organization to coordinate training efforts and makes recommendations for improvements of interdepartmental business processes
• Operations/Procedure Writing - Develops and maintains training manuals, materials, and lessons for all Contributions & Enrollment Team functions to be used as reference and to train Contributions and Enrollment staff
• Develops and maintains training materials to be used as a reference and to train other departments over Contributions & Enrollment processes
• Reads and accurately interprets technical materials in collaboration with the Technical Operations Team
• Reviews SPDs, Plan Documents, and discretionary participant communications to ensure documents accurately reflect legal requirements and Fund policy and procedures related to Eligibility
• Sets goals and achieves measurable results
• Contributes positive feedback to achieve department goals, providing recognition and in creating resource tools

Qualifications

• Years Of Experience And Knowledge: 3 ~ 5 years of related experience minimum 1+ years analyzing business process
• Working knowledge and experience in analyzing training needs, creating and delivering training programs (e.g., On-the-Job, Classroom, Videoconference, etc.), and measuring corresponding ROI
• Working knowledge and experience in Accounting, Enrollment, COBRA, HIPAA and Appeals
• Working knowledge and experience writing and maintaining policies and procedures
• Experience handling the evaluation of workforce training and development needs and execution of subsequent training efforts
• Experience administering Learning Management Systems (LMS) using a variety of training tools, techniques, and technology to promote trainee retention
• Education, Licenses, and Certifications: Bachelor's degree in Business, Healthcare or related field or equivalent work experience required
• Preferred: Certification in Training Skills

Skills And Abilities

• Advanced level Microsoft Office skills (PowerPoint, Word, Outlook)
• Advanced level Microsoft Excel skills
• Highly developed communication skills (written, oral and presentation)
• Problem solving, multi-tasking, analytical, and decision-making skills
• Attention to detail, time management, organization, strong math aptitude and investigative skills
• Ability to lead a classroom discussion, engage participants and create a cooperative training environment
• Ability to deliver coaching and performance feedback in a strategic fashion
• Ability to work collaboratively with all levels of staff
• Ability to prioritize and manage multiple projects
• Ability to partner successfully with a variety of personality types
• Willingness to keep abreast of new techniques in corporate teaching

Benefits

• Medical
• Dental
• Vision
• Paid Time-Off (PTO)
• Paid Holidays
• 401(k)
• Pension
• Short- & Long-term Disability
• Life
• AD&D
• Flexible Spending Accounts (healthcare & dependent care)
• Commuter Transit
• Tuition Assistance
• Employee Assistance Program (EAP)