QA Test Automation-Senior Manager

About the role

When you join Verizon, you want more out of a career — a place to share your ideas freely, even if they're daring or different, where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work, and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere and always.

Verizon is looking for a Senior Manager, QA Test Automation to lead and transform our web and service automation testing frameworks while integrating AI solutions into our testing ecosystem. This role will drive the strategic execution and optimization of automation and AI initiatives, ensuring high-quality deliverables and operational excellence. The position is responsible for developing and executing effective test automation strategies specifically for mobile app, web, and services testing for all Value segments and infusing AI to reduce time and save cost, collaborating with business and technical teams to ensure quality, and leading a team of QA professionals.

Responsibilities

• Lead the development and implementation of a comprehensive automation strategy for web and service applications.
• Design and manage scalable and robust automation frameworks for functional, performance, and regression testing.
• Evaluate and integrate AI/ML-driven tools to improve test case generation, defect prediction, and testing accuracy.
• Collaborate with cross-functional teams (Development, DevOps, QA) to embed automation and AI solutions into CI/CD pipelines.
• Stay ahead of emerging trends and technologies in AI and automation, bringing innovative solutions to the organization.
• Mentor and coach a team of engineers, fostering a culture of continuous learning and technical excellence.
• Define and track KPIs for automation and AI initiatives, ensuring alignment with business goals.
• Manage resource allocation, budgets, and timelines for automation and AI projects.

Requirements

• Bachelor's degree or four or more years of work experience.
• Six or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training.
• Experience in automation testing of web applications and APIs.
• Expertise in automation frameworks like Playwright or similar.
• Experience with AI/ML tools and techniques, particularly in testing and defect management.
• Experience building MCP servers, tools, and integrations connecting LLM agents to internal systems.
• Experience with developer AI tools like GitHub Copilot, Cursor, and Devin AI.

Preferred qualifications

• Bachelor's degree in Computer Science or related field.
• Strong programming skills in languages like TypeScript, Python, or similar, with deep hands-on expertise using Playwright (with TypeScript).
• Deep understanding of CI/CD pipelines and cloud-based testing environments.
• Exceptional communication and stakeholder management skills.
• Ability to adapt to and drive change in a fast-paced, dynamic environment.
• Experience in continuous improvement initiatives and root cause analysis.
• Certifications in AI/ML or Automation Testing tools.
• Experience with tools like PyTorch or other AI frameworks.
• Knowledge of performance testing tools like JMeter, LoadRunner, etc.
• Familiarity with Agile and DevOps methodologies.

Work location & schedule

This is a hybrid role with a defined work location that includes working from home and a minimum of three days per week in the office, as set by your manager. Employees are responsible for maintaining compliance with hybrid work policies. Scheduled weekly hours: 40.

Benefits

• Health and wellness benefit options: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance, and group home & auto insurance.
• Matched 401(k) savings plan.
• Up to 8 company-paid holidays per year.
• Up to 6 personal days per year.
• Paid parental leave.
• Adoption assistance.
• Tuition assistance.
• Other incentives as part of an award-winning total rewards package.
• Newly hired employees receive up to 15 days of vacation per year, which grows with additional service.
• For part-time roles, coverage varies based on individual circumstances.

Pay

The annual salary range for the location(s) listed on this job requisition based on a full-time schedule is $124,000.00 – $238,000.00. This is an incentive-based position with the potential to earn more. The salary will vary depending on your location and confirmed job-related skills and experience. For part-time roles, compensation will be adjusted to reflect hours. Depending on the role, employees may have the opportunity to receive premium pay such as overtime, shift differential, holiday pay, allowances, etc.