QA & Technical Documentation Analyst (Contract)

Position Summary

Samyang America is seeking an experienced QA & Technical Documentation Analyst to support the development and deployment of a new Business Partners Portal. The portal will modernize distributor order management and communication processes, reducing manual administrative work, improving operational visibility, minimizing human error, and providing a scalable platform for future growth.

Key Responsibilities

• Create comprehensive QA strategies, test plans, and testing schedules
• Create and execute detailed test cases covering all portal functionality
• Manage User Acceptance Testing (UAT) activities
• Validate business workflows, permissions, notifications, uploads, and integrations
• Track, document, and manage defects through resolution
• Create and maintain project-wide technical documentation
• Develop SOPs, user manuals, training materials, and operational guides
• Create server environment setup, recovery, and restoration procedures
• Coverage disaster recovery and business continuity testing
• Support Go-Live readiness reviews and deployment validation
• Coordinate final acceptance testing and project sign-off

Requirements

• Fluent in both English and Korean
• 5+ years of experience in QA, Business Systems Analysis, Technical Documentation, or related fields
• Experience supporting enterprise software implementation projects
• Experience designing and executing UAT programs
• Strong technical writing and documentation skills
• Experience creating SOPs, operational procedures, and training materials
• Familiarity with software development lifecycle (SDLC) methodologies
• Excellent analytical, organizational, and communication skills

Documentation & Governance Requirements

• All work performed throughout the project must be fully documented and maintained from project initiation through final delivery
• Testing activities, defects, resolutions, configurations, and operational procedures must be documented
• Server environment setup and recovery protocol testing are required responsibilities of this position
• Support knowledge transfer and operational handoff activities before project completion

Contract Completion Requirements

• The Engagement Will Conclude Only After All testing activities are completed and approved
• UAT sign-off is obtained
• Documentation, SOPs, manuals, and training materials are delivered
• Server recovery protocol testing is completed
• Hypercare and stabilization support are completed
• Final operational handoff is accepted by Samyang America

Contract Terms

• Initial contract term: 3 months
• Contract may be extended based on project needs and business requirements

Work Location & Schedule

• Samyang America, Brea, California
• Monday through Friday, 9:00 AM – 6:00 PM

Compensation

• $83,200 – $108,160 annual salary (paid pro-rata for 3-month contract)