QA Supervisor

About Us

At Nature's Touch, you're not just building a career; you're joining a trailblazing team that believes in the power of collaboration, diversity, and continuous learning. Since 2004, we've grown from a small startup to a global leader in private label frozen food manufacturing. With modern facilities in North America—including two plants in the U.S.—we supply millions of households worldwide. Our commitment to quality, innovation, and sustainability drives us as we shape the future of frozen fruit.

Responsibilities

• Act as a champion and driver of Safety, adhering to company PPE and Safety requirements.
• Act as a champion and driver of Food Safety, adhering to company GMP requirements.
• Manage and schedule the QA Technician team.
• Serve as backup to QA technician absences as needed.
• Oversee daily QA Technician work and inspections.
• Provide training, coaching, and development for QA Technician team members.
• Regularly visit other shifts to ensure all food safety and QA tasks are completed.
• Manage QA department equipment, supplies/material inventories, and housekeeping.
• Develop and maintain lab procedures and equipment checks; verify lab proficiency testing.
• Manage required maintenance and calibration of QA Lab and QA-relevant equipment.
• Create, maintain, and train on documents and records required for SQF standards.
• Develop best practices and drive continuous improvement and efficiencies for QA.
• Verify and ensure only current product specifications and related information are in use.
• Coordinate timely resampling of finished non-conforming product.
• Support day-to-day execution of hold and release processes for raw material and finished goods.
• Support execution of the plant environmental sampling program.
• Handle external samples for lab testing, customers, and corporate recipients.
• Support thorough investigation, root cause analysis, and CAPA for deviations, non-conformances, or complaints.
• Complete related documentation and reports.
• Provide technical food safety and quality expertise to other plant departments.
• Support validation and qualification processes for trials, new products, equipment, and processes.
• Serve as (or become certified as) HACCP coordinator and SQF Practitioner.
• Act as backup to the QA Manager and Micro Coordinator as needed.
• Support QA Manager with internal and external audits and perform GMP and Facility inspections.
• Support compliance with company and regulatory requirements, certifications, documentation, standards, specifications, and GMPs.
• Communicate with senior management and corporate teams.
• Perform other duties as assigned per manufacturing needs.

Supervisory Responsibilities

• Supervision of the QA Technician Team.

Qualifications

• Bachelor's degree in Biology, Chemistry, Food Science, or related field preferred.
• Two to five years of related experience and/or training; or equivalent combination of education and experience.
• Food manufacturing environment experience strongly preferred.

Skills

• Strong working knowledge of food safety.
• Strong verbal, written, multitasking, and presentation skills.
• Ability to create momentum and foster organizational change.
• Proficiency in MS Excel, MS Word, and MS PowerPoint or equivalent software.
• Experience with statistical process control, ERP systems, and QMS is highly beneficial.
• Experience with GFSI Standards preferred.
• Certified (or able to become certified as) HACCP and SQF Practitioner.
• Bilingual (English/Spanish) is preferred.

Travel Requirements

Travel may be required to various plant locations for meetings or other job-related functions. Occasional local travel (<20 miles) is required to external 3PL warehouses for inspections and sampling.

Work Environment / Physical Demands

• Approximately 50% of work is performed in an office environment.
• 50% of work may involve being in the refrigerated manufacturing environment (production floor, warehouses, freezers, and other storage areas).
• Job activities may require sitting, standing, walking, stooping, bending, lifting (up to 40 lbs), climbing steps, stairs, and ladders.
• Work around chemicals, reading, tasting, smelling, and touching of products.
• Wearing of PPEs (hairnet, beard net, ear protection, eye protection, steel-toed shoes) as required.
• Capable of working in freezing environments for limited time.