QA Supervisor

About the Role

This position contributes to furthering our reputation in the industry and the community by effectively delivering products and services to our customers and coworkers with integrity. A non-negotiable requirement is maintaining, modeling, and acting in accordance with the core values of Phoenix Formulations:

• Internal and External Customer Service with a laser focus
• Honesty and Integrity
• Personal Accountability
• Work smart, work hard
• Making the lives we touch better today than yesterday
• Creating wealth through profits and growth

Responsibilities

• Enforce safety and quality regulations.
• Review production schedules to determine and assign appropriate staffing to complete all Quality SOPs.
• Measure and examine materials and finished products to ensure conformance to established standards.
• Conduct employee training in quality processes, procedures, standards, and safety procedures or assign training to experienced workers.
• Confer with management to resolve worker problems, complaints, or grievances.
• Recommend or implement measures to motivate employees and improve quality and efficiency.
• Record and oversee the record-keeping of operational and production data on specified forms.
• Provide information or indication of problems to management.
• Monitor performance of quality control systems to ensure effectiveness and efficiency.
• Identify critical points in the manufacturing process and specify sampling procedures to be used at these points.
• Create, implement, direct, and monitor inspection and testing criteria or procedures throughout production cycles.
• Collect and analyze production samples to evaluate quality and provide feedback to relevant departments, vendors, or contractors.
• Identify quality problems or areas for improvement and recommend solutions or stop production if serious product defects are present.
• Produce reports regarding nonconformance of products or processes, daily production quality, root cause analyses, or quality trends.
• Review statistical studies, technological advances, or regulatory standards and trends to stay abreast of issues in quality control.
• Review and update standard operating procedures or quality assurance manuals.
• Review quality documentation necessary for regulatory submissions, inspections, and customer requirements.
• Instruct staff on quality guidelines, testing procedures, or ways to eliminate deficiencies.
• Confer with process engineers, plant operators, management, and packaging specialists to resolve product processing problems and improve quality.
• Interview, select, hire, train, motivate, evaluate, resolve personnel grievances, or recommend transfers, discharges, or disciplinary measures.
• Requisition materials, supplies, or repair services.
• Report to work regularly and on time.
• Perform duties safely and report unsafe conditions or actions.
• Assist in other duties as needed and directed.

Requirements

• Mathematical Skills: Accuracy with arithmetic, subtraction, multiplication, division, decimals, percentages, fractions, and algebra.
• Language Skills: Ability to communicate complex concepts in English, verbally and in writing.
• Computer Skills: Proficiency in Microsoft Office, inventory software, timekeeping, or other business-related software.
• Education: Degree in Food Science or a technical field, or equivalent field experience.

Preferred Skills

• Skilled in monitoring, troubleshooting, critical thinking, process control, time management, follow-through, customer service, and active listening.
• Demonstrated understanding of regulatory issues, leadership, attention to detail, orientation to quality, deductive reasoning, problem sensitivity, problem-solving, and decision-making.
• Knowledge of sanitation requirements for quality assurance and food safety criteria (HACCP), food production processing, chemistry, biology, Food and Dietary Supplement cGMPs, human resources, and personnel safety.

Employment offers are contingent on successful completion of a drug screen and background check.