QA Supervisor

About the Role

The Quality Assurance Supervisor ensures that manufactured products meet customer expectations and fit their intended purpose. This role involves developing and enforcing the Quality Management System (QMS), validating processes, managing documentation, and leading a quality team. The incumbent will plan, coordinate, and control production activities while adhering to safety and conduct standards.

Responsibilities

• Achieve quality assurance objectives by contributing to strategic plans and reviews, implementing production, productivity, quality, and customer service standards, identifying and resolving problems, completing audits, determining system improvements, and implementing change.
• Develop and maintain quality assurance plans by conducting hazard analyses, identifying critical control points and preventive measures, establishing critical limits, monitoring procedures, corrective actions, and verification procedures, and monitoring inventories.
• Validate quality processes by establishing product specifications and quality attributes, measuring production, documenting evidence, determining operational and performance qualifications, and writing and updating quality assurance procedures.
• Maintain and improve product quality by completing product, company, system compliance, and surveillance audits; investigating customer complaints; and collaborating with management on new product development, engineering changes, and manufacturing/training methods.
• Prepare, analyze, and maintain quality documentation, reports, and metrics (e.g., failed processes, stability studies, recalls, corrective actions, and re-validations).
• Mentor, train, and develop Quality Team members to promote engagement, accountability, and continuous improvement.
• Carry out supervisory responsibilities including interviewing, hiring, training, assigning work, evaluating performance, and handling disciplinary actions in accordance with company policies and applicable laws.
• Develop, implement, and maintain Quality Management System (QMS) improvement plans, goals, and data to support budget initiatives, ensuring compliance with regulatory and industry standards (e.g., ISO 9001, CMMI, FDA).
• Lead root cause analysis, problem containment, and corrective action processes, ensuring timely investigation and response to customer complaints and nonconformances.
• Partner with Operations and cross-functional teams in problem-solving, Six Sigma initiatives, process improvement, and data/trend analysis to enhance product and process performance.
• Plan and conduct internal and supplier quality audits; support external audits and ensure supplier compliance through education, training, and monitoring performance.
• Maintain current knowledge of industry trends and advancements in quality management through ongoing education, professional development, and networking.
• Support plant operations by following established job specifications, task lists, and performing additional duties as assigned.

Requirements

• Associate’s degree from an accredited college or university in a technical, engineering, or quality-related field, or equivalent combination of education and experience required.
• Bachelor’s degree in Engineering, Quality Management, or a related field preferred.
• Quality certifications such as CQMOE, CQE, or CQA preferred.
• Minimum of 3–5 years of quality assurance or quality systems experience, ideally within a manufacturing environment.
• Demonstrated ability to build strong relationships and work effectively with all levels of the organization, from production associates to senior leadership.
• Proven record of integrity, accountability, and alignment with company values and culture.

Skills

• Proficiency with Microsoft Office (Word, Excel, PowerPoint).
• Experience with ERP systems (e.g., NetSuite).

Core Values

• Accountability – Take full responsibility for actions and outcomes, ensuring transparency and trust with stakeholders, customers, associates, and the environment.
  • Competencies: Problem Solving, Decision Making, Planning & Organizing, Resilience, Time Management/Prioritization, Learning Agility.
• Innovation – Champion creativity and collaboration to deliver groundbreaking solutions that transform the industry and exceed expectations.
  • Competencies: Creativity & Curiosity, Continuous Improvement, Vision & Strategic Thinking, Collaboration & Teamwork.
• Integrity – Uphold the highest ethical standards of honesty, transparency, and behavior in every decision and action.
  • Competencies: Honesty, Consistency & Dependability, Commitment to Excellence.
• Adaptability – Embrace change agility and resilience, staying flexible and proactive in a constantly evolving world.
  • Competencies: Communication, Results Oriented, Flexibility.
• Caring – Prioritize the well-being of people, communities, and business partners, recognizing their success and happiness as vital.
  • Competencies: Organizational Savvy, Risk Management, Compliance, Diversity, Empathy.
• Passion – Driven by a relentless pursuit of excellence, demonstrating determination to succeed while maintaining humility and respect for others.
  • Competencies: Commitment, Persistence & Tenacity, Humility, Respect.

Physical Demands

• Occasionally lift and/or move up to 20 pounds.
• Specific vision abilities required: close vision.
• Frequently required to sit, use hands to finger, handle, or feel, talk, or hear.
• Frequently required to stand and walk.
• Occasionally required to reach with hands and arms.

Work Environment

• Typical manufacturing environment with moderate to high noise levels; ear protection required.