QA Supervisor 3rd shift

About the role

The Quality Assurance Supervisor ensures timely and effective implementation of all company Food Safety and Quality policies, procedures, and activities involved in production. This individual maintains close working relationships with other department managers and supervisory personnel to meet and maintain product quality, identify problems affecting product quality, maximize productivity, and comply with regulatory requirements. Reports to the FSQA Manager.

Responsibilities

• Monitors operational processes to ensure all products are manufactured to food safety and quality requirements.
• Updates and maintains all Crown Bakeries' food safety and quality-related documentation.
• Completes daily verification of all quality-related operational documentation.
• Manages assigned CBN program manuals, including updating documentation, conducting training, and completing weekly audits.
• Assists FSQA manager in co-packing relationships, including complaint response, sales sample requests, and customer product evaluations.
• Ensures any GMP, food hygiene, and safety standards are in compliance.
• Reports any food safety incidents (e.g., GMP violations, ingredient and product contamination, metal detection non-conformances, screen or magnet deviancies, glass breakage, and/or pest harborage).
• Conducts all job duties in a safe manner; inspects and enforces safe behaviors.
• Monitors and verifies prerequisite programs and HACCP activities, including:
  • Assists in mock recalls for incoming raw materials and finished products.
  • Assists with equipment calibration and environmental program requirements.
  • Assists in cross-training personnel on HACCP, GMP, SPC analytical methods, and all other pertinent programs.
• Collaborative interaction with all departments to promote exceptional quality practices.
• Continuously mentors leadership and hourly associates to train on quality programs.
• Assists in implementing and documenting customer complaint corrective action(s).
• Audits and documents daily food safety and quality activity in the production area.
• Maintains incoming supplies documentation, including raw material specifications, and assists in acquiring all necessary documentation for trial materials.
• Monitors, analyzes, and reports deviations regarding food safety and quality controls including non-conformances, SPC Matrix, and Sightline Systems Dipix to drive process improvements.
• Assists in the investigation of foreign material and HOLD-related finished products.
• Supports manufacturing facility quality systems (FSMA, GFSI, BRC/SQF, FDA, USDA, GMP).
• Participates in all 3rd-party audits (including BRC/SQF, regulatory, and customer-related).
• Responsible for customer and supplier information management (specifications, formulas, and COAs).
• Assists with sales sample selection, packing, and shipping as requested.
• Completes product sensory evaluations and shelf-life capability studies.
• Participates in research and development projects as requested.
• Participates in customer scorings and product showings as required.

Requirements

• Undergraduate degree in Agricultural Sciences, Business, Engineering, or industry-specific field of study.
• Minimum two years of supervisory experience in a food manufacturing facility or related field.
• HACCP certification completion.
• Experience with Good Manufacturing Practices, HACCP, BRC or SQF, and OSHA.
• Must have own transportation.
• Able to stand for long periods, walk distances, climb, and lift up to 50 lbs.
• Proficient in Microsoft Word, Excel, PowerPoint, Outlook, and Adobe PDF.

Skills

• Strong written and verbal communication skills.
• Able to make quality decisions based on problem-solving and team interaction.
• Able to work cross-functionally as a team to complete tasks.

People Management

• Assigning tasks and deadlines.
• Boosting engagement and productivity by motivating people.
• Providing coaching and feedback.
• Nurturing each employee’s growth through mentoring and training.
• Keeping individuals and the team focused on company and professional goals.
• Reviewing performance metrics.
• Delivering regular 1:1 meetings and evaluations.

Work Environment

This job operates in a production office environment. The employee is frequently exposed to facility elements such as noise, dust, fumes, and odors. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.