QA/QC Specialist

Job Summary

We're seeking a detail-oriented, self-motivated professional to join our Training, Safety, and Quality (TSQ) Team as a Quality Specialist. This role involves upholding NTI’s quality standards, supporting field teams, and driving consistent execution across multiple markets. Reporting to the Senior Quality Manager, you'll play a crucial part in monitoring, coaching, and reinforcing quality control processes.

Job Duties and Responsibilities

• Aid in implementing and maintaining NTI’s quality assurance/control protocols
• Conduct audits, inspections, and evaluations at job sites to monitor compliance
• Provide coaching and real-time feedback to field teams on quality expectations
• Identify trends, recurring issues, and opportunities for process improvement
• Collaborate with other departments to ensure alignment in standards and practices
• Support documentation and standardization efforts, including checklists and reporting tools
• Promote knowledge sharing and best practices across markets and teams

Requirements

• Field experience with a strong understanding of NTI's quality best practices
• Adequate knowledge of ISP and OSP architecture
• Understanding of how the physical layer of networks operates for proper auditing
• Effective communication and interpersonal skills for coaching and support
• An attention to detail and proactive mindset for identifying and addressing quality issues
• Ability to work independently and prioritize tasks across multiple projects
• Familiarity with QA/QC documentation, audit processes, and corrective action procedures

Qualifications

• Must be well versed in ISP and OSP architecture
• Must understand how the physical layer of networks operates to properly audit the work being performed
• Strong communication and interpersonal skills to effectively coach and support others
• Attention to detail and a proactive mindset for identifying and addressing quality issues
• Ability to work independently and prioritize tasks across multiple projects
• Familiarity with QA/QC documentation, audit processes, and corrective action procedures

Skills

• Detail-oriented
• Self-motivated
• Passionate about continuous improvement
• Believes in quality as a shared responsibility

Benefits

• Comprehensive benefits package including health, dental, vision, life, and disability insurance
• Retirement savings options

Pay and Schedule

Pay rates may vary based on skills, background, experience, and specific location. For Union employees, pay rates and benefit levels are determined by union classifications set by the union.