QA/QC Specialist

Primary Responsibilities

• Perform QA/QC-related tasks for Weatherization including customer complaint reviews, inspection tracking, and quality assurance monitoring.
• Monitor customer feedback and complaint tracking systems, driving timely issue resolution while maintaining a positive customer experience.
• Track project progress, identify service interruptions, and ensure contractors respond and resolve issues within required timelines.
• Collaborate with contractors, field staff, utility partners, and other stakeholders to promote program participation and awareness.
• Serve as a primary point of contact for contractors and field teams, resolving operational issues and facilitating effective communication across all stakeholders.
• Prepare and deliver reports for internal and external stakeholders, including production tracking, QA/QC findings, operational trends, and recommendations for improvement.
• Participate in technical trainings and support continuous improvement efforts across program operations and quality assurance processes.
• Identify operational inefficiencies and recommend process improvements to enhance turnaround time, service quality, and customer satisfaction.
• Support quality assurance protocols and ensure compliance with BPI standards and other applicable energy efficiency program requirements.
• Maintain accurate program documentation, records, and tracking systems in compliance with utility, regulatory, and internal standards.
• Support additional operational and programmatic responsibilities as assigned.

Required Qualifications

• Bachelor’s degree in Energy, Environmental Studies, Business Administration, Construction Management, Communications, or a related field; equivalent experience may be considered.
• Must be a New Jersey resident and reside within the state of New Jersey.
• Minimum of 3–5 years of professional experience in energy efficiency programs, QA/QC operations, construction management, HVAC, building sciences, or related fields.
• Experience supporting quality assurance, inspections, project tracking, or operational coordination within utility or energy efficiency programs.
• Strong understanding of residential energy efficiency programs and building decarbonization initiatives.
• Strong analytical, organizational, and problem-solving skills with attention to detail.
• Experience working with contractors, customers, and cross-functional teams to resolve operational and quality-related issues.
• Strong proficiency in Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint.
• Valid driver’s license with a clean driving record.
• Ability to travel up to 60% for inspections, meetings, training, and program events.

Preferred Qualifications

• BPI certification or other industry-recognized credentials.
• Experience with utility-sponsored energy efficiency or building decarbonization programs.
• Familiarity with QA/QC inspection processes and compliance standards.
• Experience with customer service and complaint resolution processes.
• Bilingual in English and another language.
• Exceptional written and verbal communication skills with the ability to engage effectively with customers, contractors, utility partners, and internal stakeholders.
• Bilingual in English and another language.